A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Connectivity - 3.6 El Cajon, CA Job Details $82,100 - $102,600 a year 1 day ago Benefits Employee stock purchase plan Disability insurance Health insurance 401(k) Paid time off Life insurance Qualifications Optimizing workflow processes Project reporting Managing customer accounts Customer communication Customer relationship building Risk mitigation strategy development Shipment tracking for distribution operations Performance Reporting Post-sales issue resolution Managing clients in a customer support role Demand forecasting Continuous improvement Task prioritization Quality issues Distribution management Customer engagement Collaboration with manufacturing teams Management reporting Order issue resolution Operations demand planning Cross-functional team management Backlog management Project stakeholder communication Stakeholder relationship building Cross-functional communication Full Job Description As part of the Customer Excellence Team within the Marine, Oil and Gas (MOG) Business Unit, the Customer Program Manager (CPM) will manage our U.S. distribution partner, ensuring strong execution and a high-quality customer experience that builds trust, supports existing business, and enables future growth in the U.S. Defense and Oil & Gas subsea markets. The CPM will serve as the primary point of contact for assigned accounts, ensuring customer orders are delivered on time, issues are resolved quickly, and communication remains clear and proactive. They will work cross-functionally with engineering, supply chain, manufacturing, and sales teams to deliver exceptional customer experience and support business growth. Job Requirements Own day-to-day communication with assigned key customers Track and manage customer orders, ensuring on-time delivery performance Identify and resolve delivery, supply, or quality issues Coordinate across internal teams (engineering, supply chain, manufacturing, sales) Provide regular updates and reporting to customers and internal stakeholders Manage backlog and forecast customer demand Support customer visits, audits, and business reviews Identify risks and drive mitigation plans Drive process improvements to enhance customer experience Key Attributes & Skillsets Willingness to address and navigate cross-functional challenges to improve customer service outcome Strong interpersonal skills with the ability to motivate and align cross-functional teams Ability to communicate complex information clearly and provide structured updates that drive alignment Skilled at simplifying complex situations and engaging the right stakeholders to move work forward Strong execution focus with the ability to manage competing priorities and deliver results Excellent communication and relationship-building skills; able to work effectively across diverse teams, functions and levels Self-motivated and able to work independently with minimal oversight Flexible and open to travel as needed Strong problem-solving mindset with a focus on process improvement What your background should look like Bachelor's degree or equivalent experience 2+ years Program Management experience or customer-facing experience Strong communication and stakeholder management skills Experience working cross-functionally Problem-solving mindset with ability to manage multiple priorities Preferred Qualifications Experience in defense, oil & gas, or related industries Experience with ERP/MRP systems Background in manufacturing or supply chain operations Experience managing distribution or large customer accounts
Competencies SET :
Strategy, Execution, Talent (for managers)
ABOUT TE CONNECTIVITY TE
Connectivity plc (
NYSE:
TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that
EVERY CONNECTION COUNTS.
Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).
COMPENSATION
Competitive base salary commensurate with experience: $82,100 - $102,600 (subject to change dependent on physical location) Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity. Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS A
comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits. EOE, Including Disability/Vets
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE
Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
