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Wayfair

Remote Customer Service Manager II: Lead & Improve Teams

Pay: Not specified

Posted: 5 days ago

Location: Wrangell, AK (Remote)

Last Updated: 1 day ago

Hours: Full-Time

Expires: 10/15/2026

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What they do

A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$76,872 / year median in the U.S.

-2% projected decline

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Job Description

Remote Customer Service Manager II:

Lead & Improve Teams 2026-09-03 Wayfair all cities,

AK Description:

Wayfair in Madison, USA, seeks a Customer Service Manager II to lead a large agent group and drive performance, quality and customer satisfaction. You will manage a multi-director team, report on KPIs, and partner across departments to deliver value. The role requires a Bachelor's degree, 3+ years of people management, and strong analytical and communication skills, with SQL literacy to support reporting and improvements. #J-18808-Ljbffr Apply for this Job Please use the

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