REO Operations Team Lead, Field Services

REO Operations Team Lead, Field Services Job Locations US ID 2026-3425 Role Required to be In-Office No Travel Required Less than 25% Telecommute Yes Shift/Availability M-F 8:30-5:00 Min USD $20.00/Hr. Max USD $25.00/Hr. Overview Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage default, banking, vendor management or real estate industry, to join our team as a Operations Team Lead. The ideal candidate will have experience in property management. The ideal candidate will also have the ability to provide training and process improvement suggestions to team members, and enjoy auditing processes and employee work to ensure accuracy and efficiency.

A DAY IN THE LIFE

In this role, you will…

• Designated SME and point of contact for team and other departments both internal and external.
• Handle escalated calls and/or emails to and from vendors, clients, third parties and internal departments.
• Assist Management with setting the standards for team expectations and shared team goals.
• Perform process and production audits.
• Lead trainings with team members as needed.

WHO YOU ARE

You possess …

• High School diploma or equivalent preferred.
• Mortgage Servicing, Default Servicing, Portfolio Management, National Real Estate Management, and/or Pre-Foreclosure knowledge/experience (Preferred)
• Proven customer service/communication skills.
• Excellent verbal and written communication skills. Responsibilities
• SME for team members.
• Manage and resolve client escalations
• Responsible for escalated calls
• Attend/participate in client calls as requested by Management
• Field escalated calls and emails from internal and external sources
• Assist with the creation of new procedures and training processes
• Making and receiving calls to and from vendors, clients, third parties and internal departments
• Conduct regular audits to provide necessary and productive feedback to team members and management.
• Assistance with any bid processing functions as needed
• This role is NOT responsible for providing or communicating corrective action to staff
• Preform all other duties as assigned by management. Qualifications
• High School diploma or equivalent preferred.
• Practical office experience.
• Proven customer service/communication skills, as this is a customer facing role.
• Must be able to use and have computer skills and be proficient in the Microsoft software products.
• Basic knowledge of mortgage terms. (Preferred)
• Property Management, Construction, REO, and/or Property Insurance experience (Preferred)
• Mortgage Servicing, Default Servicing, Portfolio Management, National Real Estate Management, and/or Pre-Foreclosure knowledge/experience (Preferred)
• Contract Administration, Scope of Work/Service Line Agreement Compliance (Preferred)
• Polished decision making and ciritical thinking skills.

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WHO WE ARE

About us … ServiceLink is a mortgage services company headquartered in Pittsburgh, PA that helps clients in the lending industry and beyond achieve their strategic goals, realize greater efficiencies and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to upholding the highest standards of quality, compliance and service. ServiceLink, as well as its affiliates and subsidiaries, is an Equal Opportunity employer. The Company recruits and hires individuals based on demonstrated abilities, achievements and experience. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, physical or mental disability, protected veteran status, national origin or ancestry, marital status, pregnancy, citizenship status, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. ServiceLink is committed to ensuring that our online application process supports our commitment to equal employment opportunity for all U.S. job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, and need to request a reasonable accommodation, please send an email to with "Accommodation Request" in the subject line. Accommodation Requests are evaluated on a case-by-case basis. ServiceLink offers a number of benefits to its employees, including health, vision, dental and life insurance; 401(k) plans; Employee Stock Purchase Plan; and paid vacation and sick time. Salary range information is available upon request for applicants residing in cities, counties or states requiring such disclosure.