Shift:

Monday - Friday 11am to 8pm EST This hybrid position offers a balanced schedule of three in-office workdays at our Burlington or Durham, NC locations and two remote workdays per week, supporting both collaboration and flexibility.

Responsibilities:

Supervise day to day CSSR department operations Monitor team activities and adjust staffing or workflows Train, mentor, and directly supervise customer service team members Develop, implement and maintain QA processes and procedures Address and resolve escalated or complex service related inquiries Assess departmental performance and provide feedback Maintain documentation related to department Administer and manage policies and procedures Coordinate and execute test plans, cases and scripts Identify, document, and track software defects Collaborate with department, product, and support teams to resolve issues Monitor and report on key quality metrics Ensure compliance with industry standards and best practices Minimum Qualifications High school diploma or GED equivalent 3 or more years of experience in a customer service or call center operations Preferred Qualifications Associates degree or higher 3 or more years leadership experience 3 or more years high volume laboratory or healthcare-related experience 3 or more years operations, policies and procedures experience Knowledge of Labcorp RCM systems 3 or more years experience with patient billing accounts Additional Skills Identify opportunities and solutions so as to meet the overall needs of the department Knowledge of healthcare industry terminology proficiency in standard office software applications Effective written and verbal communication skills Attention to detail with strong organizational skills Analyze information and make decisions in a fast-paced environment Redirect undesirable performance and actions, whether through performance analysis or corrective action

APPLICATION WINDOW CLOSES

July 25, 2026 At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement.

Benefits:

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. Labcorp is proud to be an

Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.","accountId","38498746","LCH Lab. 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