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TS
TC Services LLC
Janitorial Area Manager 2nd Shift - Florence
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Supervisor
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Scorecard
Based on South Carolina data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$52,750 / year median in South Carolina
-1% projected decline
Job Description
Job Opportunity:
Janitorial Area Manager in Florence, SC (With some travel to the NC, GA, and VA areas) TC Services is looking for an Area Manager to join our team based out of the Florence, SC area. This person will operate as a primary liaison for multiple accounts. The focus of this vital role is to manage the relationships with supervisors, employees as well as the clients by creating a positive working relationship. The area manager is responsible maintaining a solid working team as well as building additional team members in the mix for addressing client issues and responding to questions. The ideal candidate will be constantly training and improving processes with their team. This position requires good verbal and written communication skills. Experience in janitorial field is a plus but not necessary. Working experience in floors, carpets, and janitorial work is a plus but not needed. Working with customers and product development to improve the entire customer experience is a critical factor in this role.Responsibilities:
Oversee customer accounts- Providing the best overall cleaning experience for our customers. This includes product knowledge and processes to assist customers in their needs. Collaborate cross-functionally
- Work closely with the supervisors and employees to keep the clients satisfied and engaged with services. Ensure delivery to customers
- Facilitate successful proactive delivery of services to all customers. Supervisor relationships
- Develop relationships with existing supervisors and help guide their daily routines.
Requirements:
Strong verbal and written communications skills Excellent listening, negotiation, and presentation abilities Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization. Some travel required for this role Some cleaning may be required for this roleAbout TC Services:
TC Services is a nationally certified CIMS GB/Honors janitorial service dedicated to providing our customers with the best customer service and cleaning service as possible. TC Services is a pro-active company that continually stays on the cutting edge of the industry through knowledge and research. We provide a necessary service to our customers while providing much needed income for our employees. Our employees enjoy a work culture that promotes open communication and a positive moral with each member of our team! TC Services has benefits for this position to include: Salary IRA match PTO Company vehicle Paid professional development and training Opportunities for advancementJob Type:
Full-time Pay:
$53,000- $58,000 per year
Schedule:
Monday- Thursday and Saturday, 3:00pm
- 11:00pm Weekend availability At TC Services , we are committed to providing exceptional cleaning services while fostering a supportive and growth-oriented work environment.