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TOPS Products LLC

Supervisor, Customer Service

Pay: Not specified

Posted: 2 weeks ago

Location: Florence, SC (Onsite)

Last Updated: 3 days ago

Hours: Full-Time

Expires: 10/12/2026

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Based on South Carolina data

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$52,750 / year median in South Carolina

-1% projected decline

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Job Description

Supervisor, Customer Service at TOPS Products LLC Supervisor, Customer Service at TOPS Products LLC in Florence, South Carolina Posted in 12 days ago.

Type:

Full-Time Job Description:

Customer Service Supervisor Location:

Florence, SC Position Summary We are seeking an experienced Customer Service Manager to lead our Florence Customer Service team and manage key customer accounts. This role is responsible for supervising Customer Service Representatives, ensuring exceptional customer support, driving continuous improvement initiatives, and serving as a liaison between customers and internal departments. Key Responsibilities Lead, coach, train, and develop the Customer Service team. Manage daily customer service operations and support escalated customer issues. Oversee key customer accounts and ensure a positive customer experience. Respond to customer inquiries regarding orders, pricing, products, and services. Coordinate order management activities, including quotes, inventory verification, and customer approvals. Partner with Sales, Production, Logistics, and Cost Estimating to deliver solutions and maintain customer satisfaction. Monitor customer service metrics and develop reports to improve performance and processes. Lead continuous improvement initiatives to increase efficiency and service levels. Qualifications High School Diploma or GED required; Bachelor's degree preferred. 4-5 years of customer service management or leadership experience. Strong leadership, coaching, and team-building skills. Excellent communication, organizational, and problem-solving abilities. Ability to manage multiple priorities in a fast-paced environment. Experience with Continuous Improvement or Lean principles is a plus. What We're Looking For A customer-focused leader who can motivate and develop a team. Strong relationship-building skills with customers and internal partners. Ability to balance customer needs with company objectives. Results-oriented mindset with a focus on continuous improvement. Join our team and help drive exceptional customer service while building strong customer relationships and a high-performing team.