Customer Service & Operations Coordinator Plugs Appliance Center North Charleston, SC Job Details Full-time 1 day ago Benefits Health insurance 401(k) Paid time off Qualifications Administrative experience Dispatching Attention to detail Office phone management Office experience Full Job Description Position Overview Plugs Appliance Center is looking for a dependable, organized, and customer-focused individual to join our team as a Customer Service & Operations Assistant . This position will support our operations and management teams with day-to-day customer service, scheduling, administrative tasks, and delivery coordination. The ideal candidate is someone who communicates well, stays organized, is comfortable working in a fast-paced environment, and is willing to learn different areas of the business. This is a great opportunity for someone looking to grow into a larger operation or administrative role over time. What We're Looking For The right candidate will be: Friendly and professional when speaking with customers. Organized and dependable. Comfortable answering phones and communicating through email. Able to multitask and prioritize throughout the day. Detail-oriented and willing to learn. Comfortable working with computers and learning new software. Able to work well with different departments and personalities. Capable of handling routine customer concerns while knowing when to involve a manager. Interested in growing and taking on additional responsibility over time. Responsibilities Responsibilities will include a combination of: Answering incoming phone calls and helping direct customers, salespeople, vendors, and field teams to the appropriate person or department. Assisting customers with general questions regarding orders, deliveries, scheduling, and appointments. Providing basic administrative and organizational support to management. Supporting the delivery and logistics department with daily administrative tasks. Assisting with customer communication before and after deliveries. Assisting with paperwork, returns, and communication between the warehouse, sales, and delivery departments. Monitoring internal requests and helping ensure information is communicated to the appropriate team. Completing general office and administrative tasks as needed. Previous experience in customer service, office administration, scheduling, retail, dispatching, or logistics is helpful but not required. We are willing to train the right person. Schedule This is a full-time, in-person position . The expected schedule will primarily be Monday through Friday , although the final schedule is still being determined. Occasional Saturday coverage may be required depending on business and delivery needs. About Plugs Appliance Center Plugs Appliance Center is a Charleston-based appliance retailer serving retail, builder, and professional customers. Our goal is to provide a high level of service from the initial sale through delivery, installation, and post-delivery support. This position will play an important role in helping us continue improving the way our customers, stores, warehouse, and delivery teams communicate and work together.

Expected hours:

35.0 - 40.0 per week

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person