HVAC Operations Manager

At 5 Star Charleston , we know that providing a safe and healthy home is a top priority for you and your families. So, when your air conditioner stops working or your house is constantly uncomfortably warm or cold-you want a reliable and professional service technician to solve your heating and cooling issues right, the first time. Our team provides our customers with the trusted expertise in heating, air conditioning, indoor air quality, and maintenance work. The maintenance plans we offer provide routine inspections that ensure you peace of mind that your family is living in a safe, healthy, happy, and energy-efficient home. As a family owned and operated local business, our promise is to always treat peoples homes as if they were our own.

Job Title:

HVAC Operations Manager Work Hours:

7:00am to 5:00 pm, Monday though Friday, some weeknights and weekends

Primary Job Function:

To manage the field operations of the company from the office as well as on site. This includes overseeing the daily dispatching and efficiencies of the service technicians and install department. Other duties include customer relations, reviewing all billing and warranty claims, interaction with the other managers in respect to their warranty and installation needs. Responsible for making sure that all service techs are properly trained. The Service Manager is expected to handle all aspects of the service department and to ensure its continued profitability and growth.

Reports to:

Owner Pay Details:

Base salary of $75,000 to 100,000 depending on experience with potential uncapped commission earnings

Benefits:

Health insurance expense share, vehicle provided or auto allowance, immediate sick and vacation pay accrual, 7 holidays, uniforms provided, commission as a function of company profitability

Required Qualifications:

Three years related experience and/or training in customer service, management in a service industry or equivalent combination of education and experience Knowledge of industry is recommended but not required High school diploma or its equivalent Valid driver's license Computer skills Ability to multi-task Organized Advanced customer service skills.

Qualifications desired:

Excellent verbal skills Professional phone skills Strong interpersonal skills Energetic personality Well organized and ability to work independently