Customer Service Manager

We will only consider applicants with solid work records. Meaning long tenures at previous jobs. If your work history is riddled with numerous jobs in short periods of time it is considered unstable and will not be reviewed. This is a hourly based , weekly pay , direct deposit with no health insurance. Job Summary We are seeking an energetic and dedicated Customer Service Manager to lead our customer service team and ensure an exceptional experience for our clients. In this pivotal role, you will oversee daily operations, manage staff, and implement strategies to enhance customer satisfaction. Your leadership will drive team performance, streamline processes, and foster a positive environment that promotes growth and excellence. This position offers an exciting opportunity to influence customer engagement while developing your management skills in a dynamic retail setting. Responsibilities

THIS IS A HANDS ON WORK WHILE YOU SUPERVISE ROLL , NOT AN OFFICE JOB AND PAPERWORK

Lead and supervise the customer service team, providing coaching, training, and performance feedback to ensure high standards of service. Develop and implement customer service policies, procedures, and standards aligned with company goals. Manage daily store operations including shift management, cash handling, POS (Point of Sale) systems, and inventory control. Oversee employee orientation, interviewing, recruiting efforts, and onboarding processes to build a strong team. Handle escalated customer inquiries or complaints with professionalism and effective problem-solving skills. Coordinate with purchasing, merchandising, and marketing teams to optimize product presentation and promotional activities. Monitor store metrics such as sales management, retail math, budgeting, and inventory management to drive business growth. Requirements Proven management experience in retail or customer service environments with supervising responsibilities. Strong communication skills with the ability to motivate and lead a diverse team. Demonstrated expertise in negotiation, employee training & development, and team management. Knowledge of retail operations including cashiering, stock management, pricing strategies, and POS systems. Exceptional organizational skills with the ability to manage time efficiently across multiple priorities such as merchandising, stock replenishment, and sales management. Join us as a Customer Service Manager where your leadership will inspire excellence! We value energetic individuals who thrive on creating memorable shopping experiences while developing their career in retail management. This paid position offers comprehensive responsibilities designed to sharpen your skills in sales management, store operations, and team leadership—all within a vibrant environment committed to your professional growth.

Job Type:

Full-time Pay:

$37,440.00 - $41,600.00 per year

Education:

High school or equivalent (Preferred)

Experience:

Management:

10 years (Required) Shift availability: Day Shift (Preferred)

Work Location:

In person