Artisan Family of Brands in partnership with TeamOne are looking for a highly organized and customer-focused Post-Install Customer Service Coordinator to serve as the primary point of contact for customers after their installation is complete. This position will manage communication related to GoBacks, service requests, warranty issues, missing or damaged parts, and other post-installation concerns . The goal is to provide customers with clear, timely updates while working internally to ensure issues are resolved as quickly and accurately as possible. Responsibilities

• Serve as the main point of contact for customers with post-installation concerns.
• Manage communication for GoBacks, Services, Warranties, and installation-related issues.
• Provide customers with regular updates on scheduling, parts, next steps, and resolution timelines.
• Work closely with the Post-Install Team, Designers, CAD Department, Installation Manager, Installers, Purchasing, and Production.
• Ensure service requests contain accurate and complete information before work is scheduled.
• Track open customer issues from initial contact through completion.
• Follow up with internal departments to prevent services from becoming delayed or overlooked.
• Maintain detailed and accurate notes in the company CRM or service system.
• Handle frustrated customers professionally and focus conversations on solutions and next steps.
• Confirm completed services have been resolved and properly closed. Qualifications
• Strong customer service and communication skills.
• Excellent organization and follow-up.
• Ability to manage multiple open issues at the same time.
• Strong attention to detail.
• Comfortable handling difficult customer conversations.
• Ability to work effectively across multiple departments.
• Experience with CRM, scheduling, or customer service software preferred.
• Construction, home improvement, installation, cabinetry, or field-service experience is a plus.

What Success Looks Like The right person will take ownership of the customer experience after installation. Every customer should know who their point of contact is, what is happening next, and when they can expect another update . The ultimate goal is to reduce service turnaround time, improve first-time completion, prevent repeat visits, and ensure customers receive a professional experience from installation through final resolution. Please use the link below to apply directly or call Lisa @ 479.264.7814 for more information.

https:

//intelliapp.driverapponline.com/c/teamonend?r=artisan&uri_b=ia_teamonend_90127302

Pay:

$22.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person