Insurance Customer Service Representative / Personal Lines Account Manager Insurance licensing preferred. Strong customer-service candidates interested in developing personal-lines insurance skills are also encouraged to apply. Allstate Insurance -Murphy Group | Dickson, TN 37055 Full-time, permanent | 40 hours per week | $20-$24 per hour About the role Help customers understand their personal insurance coverage and keep their policies up to date. We are seeking an organized, service-focused Personal Lines Account Manager to support customer relationships, handle policy-service requests, and follow through on customer needs. What you will do Serve as a point of contact for personal lines customers by phone and email. Assist with policy questions, coverage reviews, policy changes, billing inquiries, and insurance documents within your licensing authority. Support renewal reviews and retention by identifying customer needs and following up on outstanding items. Identify opportunities to update coverage or connect customers with the appropriate licensed sales team member. Maintain accurate customer records, document conversations, and track follow-up tasks in agency systems. Coordinate with teammates and carrier contacts to resolve customer requests. Protect confidential customer information and follow agency procedures and applicable insurance requirements. What you bring Clear, professional communication and a helpful approach to customer service. Strong attention to detail, organization, and reliable follow-through. Ability to manage several customer requests, prioritize deadlines, and keep accurate records. Comfort using computers, email, and customer-management systems. Personal lines insurance, agency service, or account-management experience is preferred. Relevant customer-service experience in financial services is also welcome. Pay and benefits $20-$24 per hour. Full-time, permanent position with 40 expected hours per week. Health insurance, dental insurance, disability insurance, and paid time off. How to apply Submit your resume and highlight your customer-service or insurance experience, familiarity with personal lines policies, and current insurance licenses, if any.

Pay:

$20.00 - $24.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Disability insurance Health insurance Paid time off Application Question(s): Briefly describe your personal lines insurance, account-management, or relevant customer-service experience. Include the types of customer requests you handled and the systems you used. Describe a time you resolved a customer's policy, billing, or account issue. How did you document the request, keep the customer informed, and make sure it was completed? Which insurance licenses do you currently hold, if any? Please list the license type, issuing state, and current status. If you do not hold a license, please say so.

Work Location:

In person