A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
The Contact Center Supervisor is ultimately responsible for the overall performance of the customer service representatives and dispatchers within the contact center. He/she will make decisions regarding people, processes, technology, dispatch, and customer service. This person is directly responsible for the success of the contact center team that includes customer service representatives and dispatch team. A deep understanding of Lee Company's culture and mission is vital to the success of this position.
Education and Experience :
3 to 5 years data entry/administrative experience 3 to 5 years customer service experience
Skills and Abilities :
Proven Knowledge of Microsoft Excel, Word, Power Point, and Outlook Must be able to type proficiently; 60+ WPM w/accuracy Company Perks & Benefits Our mission at Lee Company is to create a workplace where our employees can thrive , and we back that up with action. Wellness isn't just about your physical health; it's about your finances, career, community, and relationships too. We don't just talk the talk; we walk the walk. Check out the benefits that help our team live well and work well every day!
Physical:
Comprehensive health, dental, and vision insurance, plus free virtual primary care, mental health, and urgent care services for employees and their family members.
Financial:
Earned Wage Access (EWA) - access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance.
Community:
Company-supported volunteer opportunities to make a real impact.
Career:
Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities.
Relational:
Paid time off (PTO), holidays, and Chaplain services for support when you need it. Lee Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave. Lee Company is an E-Verify employer . Candidates must be legally authorized to work in the United States. At the time of hire, employees will be required to provide proof of employment eligibility.
