If you're the type of leader who believes great teams are built through coaching, accountability, and leading by example, we'd love to speak with you. We are seeking an experienced Plumbing Service Manager who combines deep technical credibility with genuine leadership ability. This is a consolidated leadership role, you'll own both the technical performance of the field and the people leadership of the department, so hands-on residential plumbing experience is required alongside a proven record of leading and developing teams. This opportunity is ideal for someone who is passionate about mentoring technicians, creating a culture of accountability, delivering an exceptional customer experience, and driving operational excellence, not simply managing the day-to-day. If you're looking for a long-term leadership opportunity where you can make a meaningful impact, help shape the future of a plumbing department, and work alongside a team that values people as much as performance, we'd love to start the conversation. To maintain the confidentiality of this search, the company name will be disclosed during the interview process.

Our Culture:

Living "Above the Line" We're looking for someone who takes ownership, follows through, and holds themselves accountable. If that's how you operate, you'll thrive here.

Our Above the Line principles:

Own it: see it, solve it, do it Be part of the solution, not the problem Treat others with respect Act now — don't wait Ask "What else can I do?" and "What coaching do you have for me?" Take pride in your work Reject average Show others you care

Responsibilities:

Serve as the single point of leadership for the plumbing department, combining field oversight with people management — no split ownership between technical and administrative leads. Direct oversight of plumbers' technical performance, sales activities, and day-to-day field execution. Lead and train team members using our established and proven system. Provide hands-on technical guidance and mentorship to technicians, drawing on direct residential plumbing expertise. Understand sales criteria and ensure the team consistently exceeds revenue goals. Host weekly team meetings to discuss the service pipeline, address challenges, uphold performance standards, and reinforce safety compliance. Coach plumbers on building customer rapport to effectively sell the right products and services. Collaborate with customer service and dispatch teams to drive overall business success. Manage team schedules to meet ongoing customer demand and adapt to seasonal spikes. Managing service work to stay within budget constraints. Developing and producing reports on department performance, quality, and efficiency. Recruitment and comprehensive onboarding of new plumbers. Collaboration with plumbers on truck stock management and vehicle policy compliance.

Qualifications:

Seven (7) years of experience in residential plumbing is required. Three (3) years of leadership experience in a Service, Sales, or equivalent management position. Strong leadership and team management skills. Customer-first mindset with a history of high customer service standards. Technical proficiency in work order management and reporting systems. Experience in strategic planning and financial management. Strong problem-solving abilities and creative thinking. Meticulous attention to detail, especially in financial and safety matters. Ability to adapt to changing environments and manage multiple priorities. Openness to continuous learning and improvement. Demonstrates initiative and the ability to thrive in a collaborative team setting. Possession of a valid driver's license with a clean driving record. Eligibility to clear background checks and drug screening tests. Compensation will be structured as a base salary plus a strong commission/bonus plan, rewarding performance on top of a competitive guaranteed base. If you're ready to lead, coach, and make a lasting impact, we'd love to hear from you. Apply today to begin a conversation! Company details will be shared during the interview process.

Pay:

$90,000.00 - $120,000.00 per year

Benefits:

Company truck Dental insurance Fuel card Health insurance Life insurance Professional development assistance Retirement plan Vision insurance Application Question(s): Why do you feel you are a strong fit for this position?

Experience:

plumbing leadership: 3 years (Required) residential plumbing : 7 years (Required)

License/Certification:

Driver's License (Required)

Work Location:

In person