Customer Service Representative & Social Media Manager Location:

Jefferson City, TN Schedule:

8:30am - 5pm Monday through

Friday Pay Range:

$40,000 - $60,000 per year (first-year team members) About Booker Insurance Agency Booker Insurance Agency is a customer-first insurance agency focused on helping families and businesses protect what matters. We're growing and looking for a positive, coachable, and outgoing team member who can support our clients and help manage the agency's social media presence. Position Summary The Customer Service Representative & Social Media Manager will assist existing customers with policy-related requests, billing questions, and appointment setting—while also helping manage and run the agency's social media accounts. No prior insurance experience is required. We'll provide training and coaching for the insurance side of the role. Primary Responsibilities Customer Service & Agency Support Assist existing customers with policy changes and updates Answer billing questions and help resolve customer needs Set appointments for the sales team based on customer requests Help identify and pivot to additional insurance needs when appropriate Handle bank deposits and related routine administrative tasks Social Media Management Help manage and run the agency's social media accounts Create or support creation of content (posts, promos, and customer-focused updates) Maintain a consistent posting schedule and engage with community interactions Support brand presence and help promote agency services Required Qualifications Coachable and willing to learn new systems and processes Outgoing and comfortable communicating with customers Strong work ethic and reliable attendance Positive attitude and team-first mindset Basic comfort using social media platforms (Facebook/Instagram, etc.) Insurance experience is not required. Preferred Qualifications (Nice to Have) Experience in customer service, sales support, or administrative roles Familiarity with insurance terminology or willingness to learn quickly Basic social media skills (content scheduling, posting, engagement) Experience with banking/deposit processes or administrative systems What We Offer Competitive pay: $40,000 - $60,000 annually for first-year team members Training and support (no insurance experience needed) Opportunity to grow within the agency A fun, customer-focused environment How to Apply Please send your resume and a brief cover letter (or short message) explaining why you're a great fit for Booker Insurance Agency.

Contact:

Peyton@insuredbybooker.com

Subject Line:

"Customer Service Representative & Social Media Manager"

Pay:

$40,000.00 - $60,000.00 per year

Benefits:

Paid time off Parental leave

Work Location:

In person