Organizing for Life is a high-touch professional organizing company serving Johnson City and the Tri-Cities. We are seeking an energetic, detail-driven Client Experience Coordinator to own the client journey from first inquiry through final invoice. This is a pivotal role. Our organizers are out in client homes doing hands-on work. You are the person making sure every client feels looked after and nothing falls through in between. You will run our CRM, build and send proposals, manage the calendar, follow up so opportunities do not go cold, and keep the systems behind the business working the way they should. If you are the person who catches what everyone else misses, and you would rather fix a broken process than work around it, you will do well here.

DAILY RESPONSIBILITIES

Respond to every new inquiry within four business hours. This is the single most important thing the role does. Build and send proposals for approval, then get them out the same business day they are approved. Manage the shared admin inbox so nothing sits unanswered. Own scheduling and calendar management, including booking consultations, confirming sessions, and protecting the team's time. Keep every project in our CRM sitting in the stage that matches reality. Confirm yesterday's automations fired correctly and flag anything that reached a client incorrectly. Send a short daily note on what moved, what is stuck, and what needs a decision.

WEEKLY RESPONSIBILITIES

Run discovery calls with prospective clients. Confirm the coming week's schedule and notify the team. Follow up on open proposals and quiet leads so nothing goes more than three days without contact. Request reviews from clients whose projects have wrapped. Invoice completed work within 24 hours of a job finishing. Keep our Google Business profile current with updates and posts.

BI-WEEKLY & MONTHLY RESPONSIBILITIES

Draft and send our client email newsletter for approval. Review client-facing templates and forms so what goes out still reflects how we work. GROWTH Coordinating our organizing team's schedule and following up on job completion. This part starts around day 60, once you know the operation.

Improving the systems themselves:

better automations, cleaner templates, and written procedures you own and keep current.

SKILLS AND EXPERIENCE

Two or more years in an administrative, coordinator, client service, or operations role. Demonstrated ability to manage multiple client relationships at once without losing track of details. Comfort learning software quickly. We run HoneyBook, Airtable, Canva, Zapier, Connecteam, and Google Workspace. You do not need to know these already. You need to be someone who learns a tool without being walked through it twice. Excellent written communication. Most of this job is writing to clients, and how it reads is how we are perceived. Strong organizational instincts and the judgment to know what needs approval and what does not. Reliable transportation to our Johnson City office on your set days. Availability during standard business hours, Monday through Friday, and willingness to answer a discovery call on a weekend.

HELPFUL BUT NOT REQUIRED CRM

experience, especially HoneyBook or Dubsado Experience in a small business where you wore several hats Any background in scheduling or coordinating a field team Light marketing experience: email newsletters, Google Business profiles, or social updates

Pay:

From $24.00 per hour Expected hours: 20.0 - 30.0 per week

Work Location:

In person