Household Goods Move Coordinator About Guardian Moving Systems Guardian Moving Systems is a growing household goods moving and storage company performing services in Memphis, Nashville, and across the country. We are an agent for Mayflower, America's best-known moving brand. Our team is typified by responsiveness, reliability, and resourcefulness. We reduce stress while delivering exceptional customer service. Your Mission As a Household Goods Move Coordinator, you will oversee the logistics of relocating belongings for individuals, families, and corporate employees. You will act as the central point of contact between the customer, sales team, operations team, van operators, service partners, and national agency partners. Success in this role depends on your ability to understand customer needs, communicate clearly, manage details, solve problems, and guide each customer through the moving process from start to finish. Your Responsibilities Receive booked moves from the sales team and review the scope of services required Understand the customer's move plan, including origin, destination, packing, loading, delivery, storage, and special service needs Complete and maintain required move documentation Arrange services with Guardian teams and/or external service partners Communicate with all parties involved in servicing the move Keep customers updated throughout the process, stage-by-stage, from booking through completion Receive and coordinate requests from agency partners asking Guardian to service their booked moves Monitor move details and timelines to help ensure services are completed accurately and on schedule Identify issues early and work with the appropriate teammates or partners to resolve them Provide calm, helpful, and professional communication during what can be a stressful time for customers Your Work Hours This is an in-office position. Normal work hours are 8:00 AM-5:00 PM, Monday through Friday. This is an hourly-based role. Your Compensation and Benefits Hourly rate of $22, paid weekly 401(k) match of 3% Eligibility for healthcare, dental, and vision benefits Your Qualifications Two years of experience in customer service, preferably involving both consumers and companies Strong attention to detail and ability to manage multiple moving pieces at once Willingness to guide a process end-to-end with empathy, patience, and professionalism Flexibility and creativity to adapt when plans change Ability to communicate effectively, both verbally and in writing Comfort working with documentation, schedules, email, phone calls, and internal systems A service-minded attitude and willingness to help customers feel informed and cared for Your Future Success in this role can lead to expanded opportunities within Guardian Moving Systems. Come grow with us!

Work Location:

In person