Join a Growing Company Where You Can Build a Career Cumberland Service Techs is a locally owned HVAC and Plumbing company proudly serving Middle Tennessee. We believe exceptional customer service starts long before a technician arrives at a customer's home. That's why we're looking for an organized, energetic, and customer-focused Dispatcher / Service Coordinator to become the communication hub of our company. This position is much more than dispatching technicians. You'll play a vital role in supporting our customers, coordinating our field technicians, organizing daily operations, and helping our company continue to grow. If you enjoy helping people, solving problems, staying organized, and working with a team that values integrity and professionalism, we'd love to hear from you. What You'll Do Customer Service & Communication

• Answer incoming customer calls with professionalism and enthusiasm.
• Schedule service appointments using FieldEdge.
• Respond to customer emails and online service requests.
• Deliver an exceptional customer experience from the first phone call through job completion.
• Follow up with customers after service visits to ensure satisfaction. Dispatching & Scheduling
• Coordinate daily schedules for HVAC and Plumbing technicians.
• Match technicians to jobs based on their skills, certifications, and availability.
• Communicate schedule changes throughout the day.
• Coordinate scheduling with supervisors and management.
• Schedule appointments with customers, vendors, and suppliers. Customer Follow-Up
• Contact customers regarding:
• Upcoming service appointments
• Maintenance agreement renewals
• Repair estimates
• Installation proposals
• Parts availability
• Help educate customers about the benefits of our Maintenance Agreement Program. Operations Support
• Track parts orders and monitor deliveries.
• Organize incoming parts for technicians.
• Schedule work orders once all required materials have arrived.
• Process vendor returns.
• Help maintain efficient workflow throughout the office. Administrative Responsibilities
• Review technician timesheets and assist with corrections when necessary.
• Maintain daily operational scorecards.
• Manage the on-call rotation schedule.
• Update the company phone system for after-hours routing.
• Monitor the company email inbox.
• Document technician meetings.
• Maintain office forms and operational paperwork.
• Assist with additional administrative duties as needed. Qualifications We're looking for someone who is:
• Friendly, professional, and dependable
• Highly organized and detail-oriented
• Comfortable managing multiple priorities
• An excellent communicator
• Passionate about providing outstanding customer service
• Able to remain calm under pressure
• A team player who enjoys helping others succeed
• Comfortable learning new technology and software

Preferred Experience:

• Customer service experience
• Dispatching, scheduling, or office administration experience
• Experience in HVAC, plumbing, construction, or another home service industry is a plus
• Experience using FieldEdge or similar field service software is preferred, but not required Compensation & Benefits
• $18.00-$25.00 per hour, based on experience and qualifications
• $300 monthly health insurance stipend
• Paid Time Off (PTO)
• Paid Holidays
• Ongoing training and professional development
• Career advancement opportunities as our company continues to grow
• Supportive, family-oriented work environment Schedule
• Full-Time
• Monday through Friday
• Occasional flexibility may be needed during peak seasons or emergency situations Why Cumberland Service Techs?

We're building more than an HVAC and Plumbing company—we're building a team of professionals who genuinely care about serving our customers and supporting one another. If you're looking for a place where your work matters, your ideas are valued, and your career can grow alongside a growing company, we'd love to talk with you. Apply today and become part of the Cumberland Service Techs family. What Success Looks Like After Your First 90 Days At Cumberland Service Techs, we want every team member to succeed. By the end of your first 90 days, you'll be well on your way to becoming a key part of our operations team.

Success in this role means:

• Confidently using FieldEdge to schedule service calls, dispatch technicians, and manage work orders.
• Keeping our technicians productive by maintaining organized, efficient daily schedules.
• Providing friendly, professional communication that makes every customer feel valued and informed.
• Building strong working relationships with our technicians, vendors, and office staff.
• Staying ahead of parts orders, deliveries, and scheduling so jobs move smoothly from start to finish.
• Managing multiple priorities while maintaining accuracy and attention to detail.
• Helping grow our Maintenance Agreement Program through customer follow-up and education.
• Taking ownership of your responsibilities and looking for ways to improve our processes and customer experience.
• Living our core values of Quality, Integrity, Professionalism, Teamwork, and Exceptional Customer Service every day.

This position offers excellent opportunities for advancement. As Cumberland Service Techs continues to grow, this role has the potential to expand into office management or operations leadership for the right individual who demonstrates initiative, leadership, and a commitment to excellence.

Pay:

$18.00 - $25.00 per hour

Benefits:

Paid time off

Work Location:

In person