Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
F
FirstBank
Customer Solution Ambassador
Career Insights for Customer Success Manager
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Tennessee data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Success Manager manages relationships with customers and works to make sure that customers are satisfied with a company's products or services. May provide technical or product support to customers. Establishes practices and policies to encourage good customer service. Manages customer success department staff.
$104,623 / year median in Tennessee
+7% projected growth
Job Description
Position Summary:
The goal of the Customer Solution Ambassador it to solve customer requests and improve customer experience by providing "drum roll please" experience on every customer contact. The ideal candidate is passionate about customer service, enjoys helping others, has exceptional verbal and written communication skills and strives to provide our customers resolution on first contact. Specific measures of success will include achieving individual key performance goal and Customer Satisfaction scores.Essential Duties & Responsibilities:
Communication Superstar Outside the box thinker Exceptionally strong problem-solving skills Proven success in a fast-paced support environment Willing and able to speak up when opportunity exists Able to provide customers with a personalized experience Able to work in a team-based environmentQualifications:
At least one year in customer service is required Bilingual in Spanish is HIGHLY preferred Call Center experience is a plus Strong computer skills required Banking experience highly preferred Ability to work Saturday and evening hours Call Center hours are Monday- Friday 7:00am
- 6:00pm and Saturday 7:00am
- 4:00pm