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The Liberty Group
Client and Talent Coordinator
Career Insights for Customer Service Supervisor
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Based on Tennessee data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$50,675 / year median in Tennessee
-1% projected decline
Job Description
Hybrid Staffing Coordinator Job Description Position Summary The Hybrid Staffing Coordinator supports business development efforts while executing full-cycle staffing operations. This role combines revenue-generating activity, associate management, and client service responsibilities. The position flexes between sales-focused activity and operational coordination based on business demand and seasonal volume. Essential Duties and Responsibilities Business Development Support Conduct outbound calls and visits to prospective and existing clients Generate job orders through daily candidate and client conversations Support and execute marketing initiatives for available associates and recently ended assignments Participate in property visits where associates are currently assigned Maintain awareness of competitor presence within assigned markets Identify potential leads through interviews, quality control calls, and reference checks Candidate and Associate Management Maintain a pipeline of Candidates Made Available aligned with market demand Ensure quality and quantity standards are met when building candidate inventory Conduct arrival and quality control calls Proactively market associates nearing assignment completion and recently Made Available Support redeployment efforts to minimize associate downtime Client Service and Order Fulfillment Accurately enter and manage job orders in the ATS Match candidates to client requirements and confirm placement details Coordinate start dates and onboarding requirements Respond promptly to client inquiries and service requests Address client escalations in the absence of management Administrative and Compliance Responsibilities Maintain accurate and timely documentation in the ATS Ensure compliance with company policies and client requirements Support internal reporting and operational initiatives as requested Qualifications 1 to 3 years of staffing, recruiting, sales, or customer service experience preferred Strong verbal and written communication skills Ability to manage multiple priorities in a fast-paced environment Proficiency with ATS systems and Microsoft Office tools Ability to work independently and as part of a team Physical and Work Environment Standard office environment. Occasional travel to client properties may be required. The Liberty Group provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. #