Customer Service Supervisor City Of Shelbyville - 1.0 Shelbyville, TN Job Details Full-time $21.47 an hour 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance Life insurance Qualifications Computer operation Maintaining an organized workspace Financial transaction processing Computer literacy Basic math Employee relationship building High school diploma or GED Data entry Typing Clean workspace maintenance Full Job Description

CITY OF SHELBYVILLE, TENNESSEE CUSTOMER SERVICE SUPERVISOR - FULL TIME DEFINITION

The employee is under the supervision of the Assistant Director and Director. Directions are usually general and independent judgment is needed to complete tasks. The employee is responsible for the supervision of part-time and full-time staff, and operation of the front desk area of the recreation facility. Duties included but are not limited to: answering inquiries from the public, operating a computer system for various uses, issuing daily/yearly passes, making facility reservations, booking rentals, taking registrations, collecting money, issuing receipts, making staff schedules, building supervision, customer service, training of staff. The employee will perform other duties as deemed necessary.

BENEFITS

This is a full-time position with an hourly rate of $21.47 per hour. The City currently provides the following for full-time employees: 100% City paid individual medical, dental & vision insurance benefits. Long-term disability insurance, City paid life insurance, various paid leaves such as vacation, personal, sick, bereavement and holidays as well as City contributions to the 401k.

EQUIPMENT/JOB LOCATION

The employee will primarily work indoors at the recreation facility. The employee will operate telephones, copy machines, calculators, and other modern office equipment. The employee will operate a computer/ID system that will handle many aspects of the daily operation of a recreation facility. Intermittent sitting, standing, stooping, and walking is required. The employee will operate/monitor the security system for the recreation facility. The employee may be exposed to loud noises.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Requires light physical effort working almost exclusively with lightweight materials (up to 25 pounds).
• Physical activities include, but are not limited to walking, talking, stooping, kneeling, light lifting, bending, handling, grasping, reaching, typing, and gripping. Must be able to utilize a three-step ladder safely.
• Also includes the necessity to communicate by talking, hearing/listening.
• Specific vision abilities required by this job include close, distance and peripheral vision; depth perception; and the ability to adjust focus, for operation of machines and equipment, to determine accuracy and thoroughness of work, and observation of general surroundings.

ESSENTIAL FUNCTIONS OF THE JOB

Essential and other important responsibilities and duties may include, but are not limited to the following: Assists in training, leading, and guiding of the part-time and full-time receptionists. Performs front desk receptionist duties. Operate the front desk area in a friendly, tactful, knowledgeable, and efficient manner. Responsible for the on-time opening and closing of the recreation facility, handles start-up procedures, inventory of cash drawers. Meet and greet the public as they come into the facility or call on the phone. Make sure all phone calls are answered efficiently and routed properly. Receives complaints from the public and routes to proper personnel. Assist with the marketing of the facility by being a congenial greeter to all patrons coming into the facility. Answer all questions about facility rules, regulations, procedures, etc. pertaining to the daily operations of the facility and for special events at the facility. Take all registrations for passes, programs, guests, and groups using the facility. Take reservations for the facilities. Use computer system and ID camera to produce new and replacement ID cards for passholders of the facility. Supervise the main entrance area to the facility and performs routine walkthroughs of facility. Check membership ID's for admittance to facility. Observe and enforce facility policies and rules. Selling facility passes, etc. and collect all money as required. Collect funds, issue receipts and record transactions as required by the computer system. Maintain accurate daily records of transactions, including data entry to the computer system. Enroll participants for various classes, special events, etc. Ensure that all equipment used by customers is properly checked out and back in good condition. Operate/monitor the security system for the facility and notify director of any variation. Make out staff schedule. Attend monthly meetings. Supervise, train, evaluate, and discipline subordinate staff.

REQUIRED KNOWLEDGE AND ABILITIES

Knowledge of all costs and fees for the different pass types and for the different programs at the facility. Knowledge of computer operations. Knowledge of standard office procedures, practices, and equipment. Ability to establish and maintain an effective working relationship with the public and other employees. Ability to understand and follow verbal and written directions. Ability to establish and follow detailed work procedures. Ability to practice good customer service procedures in answering all questions and in dealing with all customers who enter the facility. Ability to maintain a clean and orderly working area. Ability to work with numbers in a knowledgeable manner. Ability to work nights and weekends as needed. Ability to follow specifically set procedures for handling money. Knowledge of supervision best practices preferred.

MINIMUM QUALIFICATIONS

Any combination of training and experience equivalent to: Graduation from an accredited high school or GED equivalent. Good communication skills, both verbal and written. Experience working with the public in a receptionist type capacity. Experience working with a computer system is required. Person must be bondable. Pass a background check, physical, and drug screen.

Pay:

$21.47 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Parental leave Vision insurance

Work Location:

In person