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Hardin-Simmons Bookstore

Team Lead (Part-Time)

Career Insights for Retail Customer Service Manager

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What they do

A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$54,838 / year median in Texas

+21% projected growth

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Job Description

Team Lead (Part-Time) Hardin-Simmons Bookstore Abilene, TX Job Details Part-time $14
  • $16 an hour 8 hours ago Benefits Employee discount Opportunities for advancement Flexible schedule Qualifications Retail customer service procedures Teamwork Customer service Merchandising Employee relationship building Problem-solving Organizational skills Retail management Full Job Description The Team Lead works closely with the Store Manager to receive, price, and stock merchandise to meet the needs of the store's customers and drive sales and profits.
Acts as leader on duty, responding to customer and team member concerns in the absence of the Store Manager, opening and closing the store, and ensuring all bookstore property and team members are safe and secure.
Responsibilities:
  • Receive and process shipments
  • Re-filling merchandise on sales floor
  • Daily cleaning tasks
  • Special projects as needed
  • Maintain a positive work environment and promote teamwork
  • Handle customer inquiries and resolve any issues or complaints
  • Ensure adherence to company policies and procedures
Skills:
  • Excellent phone etiquette and communication skills
  • Excellent customer service and professionalism
  • Organizational skills to effectively manage team schedules, projects, and deadlines
  • Ability to effectively manage stock levels and inventory control This position requires a motivated individual with strong leadership qualities.
The ideal candidate should have previous experience in a supervisory role, excellent communication skills, and the ability to multitask. A background in retail and customer service is required. Join our team as a Team Leader and be part of a dynamic organization that values teamwork, growth, and customer satisfaction. We offer competitive pay, opportunities for career advancement, and a supportive work environment. Apply now to join our team! Our store hours are Monday-Friday 9am to 5pm. Some weekends and evenings will be required for sporting events and campus events. All football games are mandatory.
Please note:
this is a part-time position with hours that will vary based on payroll. Students encouraged to apply. Pay dependant on experience. For further consideration, email your resume and availability to
Job Type:
Part-time Pay:
$14.00
  • $16.
00 per hour
Benefits:
Employee discount Flexible schedule
Experience:
Supervisor:
2 years (Preferred)
Retail:
1 year (Required) Customer service: 3 years (Preferred) Ability to
Commute:
Abilene, TX 79601 (Required)
Work Location:
In person