Client Success Manager - Residential Facilities & Operations iRestify Inc - 4.1 Arlington, TX Job Details Full-time $65,000 a year 1 day ago Qualifications Cleaning & sanitation management Spanish Managing customer accounts Teamwork Finance Phone communication Managing clients in a customer support role B2B business model Bachelor's degree Profit & Loss statement B2B Adaptability Commercial cleaning Cross-functional collaboration Account management Customer interaction during outreach Technical Proficiency Client interaction via phone calls Full Job Description We are seeking a Client Success Manager - Residential Facilities & Operations , based in Dallas-Fort Worth. This role will focus on caring for our client base across several states. The ideal candidate comes from the janitorial or make-ready multi-residential space and has covered district or regional roles over the years. The candidate will have strong communication and client management skills. This is an excellent opportunity to contribute to our growth and enhance service delivery while collaborating across departments.

Please note that this position is subject to a thorough background check as a condition of employment. By applying for this position, you acknowledge and consent to the potential background investigation, including criminal records, driving records, and reference checks. It will be handled in accordance with applicable laws and treated confidentially. Job Responsibilities Support Client Operations in daily tasks, focusing on direct client relations and cleaning expert management Visit sites to build rapport with clients, gather feedback, and ensure seamless communication between clients and the company's experts. Document site visit findings and quality assessments, and report to senior management for further action. For client visits, you are expected to visit local clients (DFW) weekly. You are expected to travel within Texas (e.g. day trip to Houston, Austin, San Antonio) twice a month, and in other US states once a month. Identify areas for improvement in service delivery, operations, and customer satisfaction during site visits. Act as a point of contact for clients, addressing any issues or concerns on-site and coordinating with internal teams to resolve them promptly. Create and manage client bookings in the platform, ensuring all service details are accurately logged and communicated. Manage communications with clients regarding additional requests, secure approvals for extra time and PO numbers, and confirm cleaning schedules as needed. Collaborate with the customer success team and assist with administrative tasks. Act as a system dispatcher for the on-site team, ensuring bookings align with field changes and effectively communicating updates to relevant parties. Communicate with cleaning experts regarding job assignments, logistics, and troubleshooting technical inquiries both in the field and online. Contribute to increasing compliance by analyzing dashboard data and following up with experts on recurrent behaviors and performance standards. Assist in the weekly verification of invoices and hours worked to ensure accurate payments for all team members. Collaborate with various departments, including account management, operations, recruiting, finance, and sales, to ensure cohesive workflows and support process improvements and standardization by offering creative solutions to challenges. Maintain up-to-date records in the system and promptly report any system issues. Assist in the digitization and transition of platforms and the migration of data and tasks between tech solutions in the technology stack. Develop data-driven solutions and help implement quality improvement plans. Provide insights and recommendations to meet performance improvement targets for Platform Operations and new project launches. Assist the Quality department with internal processes such as virtual QA inspections and updating the scope of work and interactive checklists. Successfully deliver assigned projects, whether working independently or collaboratively. Undertake any additional tasks and responsibilities as directed by the line manager. Requirements 7+ years of experience working at the district/regional level in the janitorial or make-ready services B2B space (e.g., working with property or maintenance managers, not individual homeowners). Familiar with P&L responsibilities and account management. Particularly accustomed to managing recurring clients, visiting them regularly. Accustomed to phone calls to reach out to your own client portfolio for regular check-ups. Strong communication skills, with proficiency in Spanish preferred. Problem-solver, skilled at working collaboratively across departments. Proficiency in technology and ability to adapt to new systems quickly. Capable of managing multiple tasks simultaneously. Willingness to travel A postgraduate certification or undergraduate degree

Position Type:

Full-Time (Permanent)

Probable Start Date:

As soon as possible About us iRestify provides all-in-one cleaning and maintenance services-combining Services with our unique Technology. Our culture is distinctively entrepreneurial, positive, and fun. We look for people who are curious, have ideas and want to contribute, and who want to be a little better every single day. In our work together we aim to be collaborative, smart, hardworking and, above all, work as a team. If this sounds like a good fit for you, we would like to hear from you! iRestify is an Equal Opportunity Employer At iRestify, we embrace our diversity. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. iRestify is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at •Applicants are encouraged to send a cover letter along with their resume•We thank all the candidates who showed interest in the job posting. Only shortlisted candidates will be contacted.

Pay:

$65,000.00 per year

Education:

Bachelor's (Preferred)

Experience:

Janitorial / Make Ready B2

B:

7 years (Required) Willingness to travel: 25% (Preferred)

Work Location:

In person