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AlphaGraphics - US110

Experienced Account Manager

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What they do

A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.

$64,495 / year median in Texas

-9% projected decline

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Job Description

Experienced Account Manager AlphaGraphics - US110 Arlington, TX Job Details Full-time $2,000 - $2,500 a month 5 hours ago Benefits Health insurance 401(k) Paid time off Qualifications Managing customer accounts Pricing Promoting products Design file preparation for print Writing skills Client inquiry handling Account development Mid-level 3 years Analysis skills Cost estimate preparation Client growth strategy Providing product information Suggestive selling Account management Customer service problem-solving Consultative selling Time management
Full Job Description Benefits:
401(k) Bonus based on performance Competitive salary Health insurance Paid time off As an Account Manager at AlphaGraphics Arlington, your primary role will be to leverage your existing portfolio within the AlphaGraphics Arlington production facility. The focus will be on partnering with new clients, and accelerated growth with existing accounts.
Account Manager Responsibilities:
Ensure all clients have a positive experience Has a thorough knowledge of the client landscape, departments, and growth opportunities Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities Can easily provide customers with the benefits they will experience when using our products and services Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities Captures customer's specifics using "Job Analysis" questions Reviews customer's proofs, manages the proofing process, and calls customers when jobs are ready for pick up Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy Routinely resolves customer inquiries and complaints Displays necessary mastery of MIS tools to create and estimate customer projects effectively An AlphaGraphics Account Manager reflects our
Core Values:
Process Driven Continuous Learning Collaborative and Respectful Get it Done Attitude Client Focused Account Manager Qualifications 3 + years of experience (Print and/or Signs) Knowledge of printing and prepress requirements a plus Strong analytical skills (break projects into steps or sets) Excellent writing and verbal skills Professional appearance and decorum Strong organizational and time-management skills AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.