Our client is hiring a bilingual Customer Service Manager to guide a customer support team serving transportation and warehousing operations in Baytown, Texas. This role blends team leadership, service excellence, and process oversight to ensure customers receive timely, accurate communication across shipping, inbound, export, and warehouse activity. The ideal candidate brings a strong background in logistics-focused customer service, communicates effectively in English and Spanish, and is skilled at improving workflows while supporting daily operational demands. Experience working with rail transportation, domestic shipping, exports, or inbound logistics preferred.

Responsibilities for the Bilingual Customer Service Manager

• Direct and mentor customer service staff, coordinators, and team leads to build a high-performing, service-focused department.
• Manage day-to-day customer support activity, ensuring questions, requests, and service concerns are addressed quickly and thoroughly.
• Handle complex or escalated customer matters and work across departments to reach effective resolutions.
• Coordinate closely with warehouse, transportation, and operations teams to support order accuracy, shipment flow, and consistent customer updates.
• Support logistics activity tied to rail movements, domestic inbound freight, export shipments, and other transportation-related services.
• Evaluate existing procedures, refine standard operating practices, and introduce improvements that strengthen consistency and efficiency.
• Lead team meetings, coaching sessions, and training efforts to encourage accountability, development, and engagement.
• Perform internal compliance reviews to confirm adherence to company policies, service expectations, and operational procedures.
• Assist with hiring, onboarding, and training new employees to support team growth and continuity.
• Review billing questions, invoicing concerns, performance metrics, and system or automation improvement opportunities with cross-functional partners.