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Openwork
Commercial Supply Coordinator
Career Insights for Customer Service Supervisor
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Based on Texas data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$52,687 / year median in Texas
+5% projected growth
Job Description
Openwork is currently engaged in a search to find a Customer Service Representative for a well-established company located in Cedar Park, Texas. In this role, you'll be responsible for supporting customers by answering inquiries, resolving issues, processing orders, and ensuring a positive overall customer experience. This is a great opportunity for someone who enjoys helping others and thrives in a fast-paced, team-oriented environment. As a Customer Service Representative, you'll be responsible for:
- Responding to customer inquiries via phone, email, or chat in a timely and professional manner
- Providing accurate product or service information and resolving issues efficiently
- Processing customer orders, forms, applications, and requests
- Maintaining accurate records of customer interactions and transactions
- Following up with customers to ensure satisfaction
- Escalating complex issues to the appropriate departments when necessary
- Supporting internal teams with customer-related tasks and communication
- Maintaining a positive, empathetic, and professional attitude toward customers
- Meeting or exceeding customer service KPIs and quality standards
- Learning about products and services to provide informed, effective support What you'll need:
- High school diploma or equivalent (Associate or Bachelor's degree a plus)
- Experience in customer service, inside sales, administrative support, project coordination, retail, hopspitality, manufacturing, or construction related industries.
- Experience preparing quotes, processing orders, or coordinating customer projects.
- Familiarity with Microsoft Excel and Quick Books.
- 1-3+ years of experience in a customer service, call center, or client-facing role
- Strong communication and active listening skills
- Basic computer proficiency, including Microsoft Office Suite (Word, Excel, Outlook)
- Ability to multitask, prioritize, and manage time effectively
- Excellent problem-solving skills and attention to detail
- Positive and customer-focused attitude
- Knowledge of residential construction, door hardware, bath hardware, or building materila is a plus but not required.
Perks:
- Hourly rate of $18-$21, based on experience
- Career growth opportunities
- Benefits including vision, medical, and dental coverage
- Paid training and supportive team environment
- Great company culture and work-life balance
- Monday-Friday 7:00am-4:00pm Click on Apply Now to be considered for the Customer Service Representative role in North Austin, or visit our website www.