Manager Aquatics Attraction Customer Service/Lifeguard Indoor Water Park

Splash Shack is looking for fun, charismatic and engaging leaders to join our team! At Splash Shack, you will have an opportunity to work in a unique facility where our priority is to create a memorable experience for our guests in a safe and fun environment! Our Shift Managers motivate, instill accountability and achieve results to drive success while maintaining our culture of Safe Family Fun Entertainment! You will provide overall leadership, supervision and direction on strategic initiatives and operating standards to positively impact business results. Our management candidates will be trained in every aspect of the business; water & air quality and customer service with event hosting.

Job Descriptions:

1.

Event/Customer Service Manager:

$16.50/hr+ doe MUST be CPR certified OR acquire certification through us! Lifeguard certification recommended! If LG certified, you will start at $17.00/hr! MUST have weekend availability! Communicate and assist the GM with overseeing facility with regards to safety, maintenance, event hosting and client care. Guiding and staffing employees within the facility to maintain a safe and secure environment at all times. Verify that air & water quality is tested and reported on schedule to ensure a safe and comfortable environment for our guests. Maintain a clean facility; find areas that need improvement and delegate cleaning responsibilities effectively. Recruit, interview, orient, train, coach, counsel and discipline employees Excellent people management skills including conflict resolution, coaching and developing others, promoting teamwork, performance management and employee development. Communicate job expectations clearly; coordinating and enforcing systems, policies, procedures and productivity standards. Maintains Top quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements. Book and Confirm Events; confirm all rules clearly and set party parent expectations for every party parent from the start of the booking process through the end of the party at check out time. Upsell Products and Services according to customers wants/needs Go above and beyond what you are asked to keep our customers happy in a professional manner. Assist in maintaining a positive company morale & values. Maintain composure when dealing with "difficult" and escalated situations, employees, customers, etc. Prepare for upcoming events throughout the week. Contact schools, sport teams, organizations to develop relationships and build business. Develop relationships with customers seeking ways we can improve. Has "follow through", motivation and initiative! Assist the General Manager in managing store operations and procedures. 2.

Aquatics/Safety/Building Maintenance Manager:

$19/hr + doe Lifeguard Instructor Certified Eventually

LGIT & CPO

certified Maintains staff certifications Schedules Monthly re-certifications and safety trainings Weekly staff safety audits Prepares current facility EAPs Works under GM to execute and provide excellent safety plan & trained staff Performs weekly facility & water maintenance ALSO

• key holder who can open & close facility & manage as Event/Customer Service manager (ABOVE) when needed.

Qualifications:

• 1 years minimum Management Experience Required
• Ability to spot a problem before it arises and jump in to prevent it.
• Must enjoy working around children and be able to talk to customers and create positive interactions.
• Must be able to work evenings and weekends!

Preferred:

CPR certified Lifeguard Certifications Lifeguard Instructor Certified Waterpark experience Party Hosting Experience

• Opportunities to grow within the company

•

Job Types:

Full-time, Part-time Pay:

$16.50

• $20.

00 per hour

Benefits:

Employee discount Flexible schedule

Experience:

Customer service: 1 year (Preferred)

Management:

1 year (Preferred)

Work Location:

In person