CUSTOMER SERVICE COORDINATOR / DISPATCHER

Technology Resource Center of America

LLC - 3.9

Denton, TX Job Details Part-time | Full-time $17 - $19 an hour 1 hour ago Qualifications Equipment service recordkeeping Customer follow-ups Email customer support Phone communication Operations coordination Service scheduling Team scheduling Incident Escalation Administrative experience High school diploma or GED Managing clients in a customer support role Customer engagement Help desk systems Progress management Dispatch record maintenance Productivity software Project stakeholder communication Cross-functional communication

Full Job Description Description:

Join a growing team where outstanding customer service makes a difference every day. We are seeking an organized and customer-focused Customer Service Coordinator/Service Dispatcher to help connect our customers with field technicians throughout the country. If you enjoy solving problems, coordinating schedules, and being the person who keeps everything running smoothly, we'd love to hear from you. Full-Time or Part-Time Monday-Friday | Day & Evening Shifts Available $17.00-$19.00 per hour, depending on experience

Requirements:

Requirements Serve as the primary liaison between customers, field technicians, sales representatives, and internal departments. Create, update, and manage service tickets from initial request through project completion using the company's ticket management system. Communicate service status, scheduling updates, and project progress to customers via phone and email while maintaining accurate service records. Schedule and dispatch field technicians for local and nationwide service calls while maximizing efficiency and customer satisfaction. Identify and resolve customer concerns professionally while escalating issues when appropriate. Perform other administrative and customer support duties as assigned.

What We're Looking For Required:

High school diploma or GED 1-2 years of customer service or administrative experience Microsoft Office proficiency Excellent communication and organizational skills Ability to remain calm, professional, and solution-oriented when resolving customer concerns. Ability to multitask and prioritize competing deadlines. Strong attention to detail and follow-through. Positive attitude and commitment to exceptional customer service.

Preferred:

Experience supporting field service technicians. Low-voltage systems or telecommunications knowledge If you're organized, dependable, and enjoy helping customers while keeping operations running smoothly, we'd love to hear from you. Apply today and join a team that values professionalism, teamwork, and exceptional customer service.