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Blue Sky Countertops, LLC

Customer Service/Project Manager

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What they do

A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$54,838 / year median in Texas

+21% projected growth

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Job Description

Customer Service/Project Manager Blue Sky Countertops, LLC - 5.0 Denton, TX Job Details Full-time $18 - $22 an hour 5 hours ago Benefits Health insurance Paid time off Employee discount Qualifications Project reporting Records maintenance Construction material procurement Project documentation Materials management in construction Construction schedule coordination Customer order taking Service scheduling Sales order data entry Direct client contact Coordinating building projects Mid-level Post-sales issue resolution Construction stakeholder communication Collaboration with manufacturing teams Managing projects Ordering supplies Production scheduling Progress tracking (project management tasks)
Full Job Description Benefits:
Employee discounts Health insurance Paid time off Blue Sky Countertops is a leading fabricator and installer of custom stone countertops serving builders, homeowners, remodelers, and commercial customers throughout Texas. We take pride in delivering exceptional craftsmanship, outstanding customer service, and a seamless project experience from template to installation. Position Summary We are seeking a highly organized and customer-focused Project Manager to oversee stone countertop projects from order entry through installation. The ideal candidate thrives in a fast-paced environment, enjoys building relationships with customers and builders, and is skilled at coordinating multiple projects simultaneously. Key Responsibilities Process and manage countertop orders from builders, retail customers, and commercial clients. Coordinate material selection, ordering, and inventory requirements. Schedule template appointments, fabrication, delivery, and installation activities. Prepare and distribute shop packets, work orders, and project documentation. Serve as the primary point of contact for customers, builders, designers, and internal teams. Track project progress and proactively communicate updates, delays, or changes. Coordinate with production, CAD, scheduling, and field installation teams. Resolve customer concerns and project issues in a professional and timely manner. Maintain accurate project records within company systems. Ensure projects are completed on time and meet company quality standards.