Customer Service & Administrative Coordinator Diamond Mattress Texas - 3.1 Fort Worth, TX Job Details Full-time $19 - $22 an hour 18 hours ago Benefits Paid holidays Health insurance 401(k) Paid time off Employee discount Qualifications Microsoft Outlook Customer returns handling Interpersonal skills Sales transaction processing Word processing Sales order data entry High school diploma or GED Attention to detail Problem-solving Sales follow-up

Full Job Description Company Overview:

Diamond Mattress Texas is a fourth generation, family-owned and operated company committed to handcrafting mattresses in the USA since 1946. We care about our customers and our products, focusing on quality, value, and promoting the importance of a good night's sleep for your health.

Position Overview:

Diamond Mattress Texas is looking for a motivated Customer Service Representative to provide exceptional support to customers, retailers, and internal teams. This role will be responsible for handling inquiries, resolving issues, processing orders, and ensuring a positive customer experience throughout the sales and delivery process. The ideal candidate is organized, detail-oriented, and committed to delivering professional and timely service in a fast-paced manufacturing environment. Job Summary /

Basic Function/Responsibilities:

Provide excellent customer service to create memorable experiences Handle Warranty concerns and processing returns or exchanges as applicable. Ability to work in a fast paced environment, and open to doing various tasks both in the customer service department and elsewhere administratively as needed. Keen attention to detail including outstanding grammatical skills, writing skills and record keeping Customer focus and ability to interact with clients and end consumers Ability to multi-task, this includes ability to understand multiple products and product lines and multiple levels of features and benefits Adapt quickly to changing priorities and customer needs Team player that is warm and friendly Work directly with customers to solve all of their needs in a timely and efficient manner. Process sales orders and follows up with necessary acknowledgements Answers phones efficiently and follow up in a timely manner. Assist in report creation as needed Help with other departments as needed.

Requirements/Qualifications:

Computer Skills:

Excel, Word, Outlook, ERP Order Entry Multi-Tasking with Excellent Follow Through Independent Self-Learner Critical Thinker and Creative Problem Solving Skills Organized with Strong Follow Up Abilities Listens Well & Effectively Resolves Conflict Enjoys interacting with people in all different areas, including customers and other team members Communicates clearly and effectively Positive Attitude Self-motivated and directed

High School Diploma or GED Preferred Experience:

Bi-lingual English / Spanish a plus Experience working for a manufacturing environment

Benefits:

Competitive Hourly Wage Bonus Opportunity Health insurance Paid time off and holidays (9 holidays) 401(k) Employee discounts on Diamond Mattress products

NOTE :

All candidates will be required to take a Drug Test.

Pay:

$19.00 - $22.00 per hour Application Question(s): The compensation for this role is $19- $22 per hour. Are you ok with this range?

Work Location:

In person