HVAC Service Manager Maverick Tech Fort Worth, TX Job Details Full-time $45.68 - $79.33 an hour 9 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Qualifications Managing maintenance teams Customer communication Maintenance repair procedures Air conditioning unit repair Coaching Metrics Reporting Team development Key Performance Indicators Driver's License Mentoring CRM system proficiency Maintenance management Team motivation (leadership skill) Technical Proficiency Team building Full Job Description Role Overview Fort Worth, TX is the base for a rapidly expanding residential and light commercial HVAC firm currently searching for a seasoned Service Manager. The successful hire will spearhead a high-achieving group of technicians, ensuring that every client interaction reflects our commitment to excellence. In this capacity, you will manage the day-to-day service workflow, mentor staff to elevate their technical proficiency, and refine operational processes. We are looking for a leader who thrives in high-pressure environments and is dedicated to fostering a workplace culture defined by safety, consistent improvement, and superior service delivery. Core Duties Mentor and guide a group of residential HVAC service professionals to reach their full potential. Optimize daily service department workflows to boost overall productivity and ensure clients receive top-tier service. Perform field assessments and one-on-one reviews to help technicians refine their technical abilities and service approach. Track key performance indicators such as revenue growth, ticket averages, and first-time fix rates to ensure the department meets its financial and service goals. Leverage platforms like ServiceTitan to analyze dispatch data and improve the accuracy of operational reporting. Help maintain a safe working environment for the entire team by ensuring all service standards and safety protocols are strictly followed. Collaborate with the installation and sales departments to create a seamless experience that leaves customers highly satisfied. Manage the full recruitment lifecycle, from interviewing to onboarding and training new service staff. Design and roll out training initiatives that enhance both technical expertise and customer interaction skills. Address and resolve client feedback in a professional manner to help maintain a high level of customer satisfaction. Coordinate scheduling and staffing levels to ensure technician utilization is maximized throughout the week. Hold team members to high standards regarding company goals and operational processes to drive consistent results. Cultivate a supportive, team-focused atmosphere that prioritizes professional growth and collective accountability. Required Qualifications At least 5 years of experience in a leadership or management role within the residential HVAC sector. Demonstrated success in managing and mentoring residential service technicians. Comprehensive understanding of residential HVAC repair, diagnostics, and preventive maintenance procedures. Proficiency with home service CRM software, specifically ServiceTitan or similar tools. Strong capabilities in leadership, coaching, and fostering team development. Proven ability to interpret operational data to enhance departmental outcomes. Excellent communication and organizational skills, with a focus on effective problem-solving. Possession of a valid driver's license. Preferred Background Prior leadership experience within the residential home services industry. Proven track record of managing technician output and departmental performance metrics. Deep understanding of service operations, including dispatch coordination and workflow efficiency. Experience driving improvements in technician productivity, profitability, and client satisfaction. Familiarity with maintenance agreement structures and identifying new service opportunities. Demonstrated success in building and scaling high-performing service departments. Compensation and Perks Base salary ranging from $100,000 to $150,000, commensurate with your experience. Incentive programs based on performance. Comprehensive medical, dental, and vision coverage. Paid time off and recognized company holidays. Retirement savings through a 401(k) plan. Provision of a company vehicle where applicable. Access to continuous leadership and technical training opportunities. Opportunities for long-term professional advancement within our growing organization. We invite experienced HVAC Service Managers who are passionate about team development and operational excellence to apply. Become a key part of our expanding team, where your leadership will directly influence our success, client loyalty, and future growth.