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C
CBRE
Sr Agency Asset Coordinator
Career Insights for Customer Service Supervisor
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Scorecard
Based on Texas data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$52,687 / year median in Texas
+5% projected growth
Job Description
About the
Role:
As a CBRE Agency Asset Sr. Coordinator, you will assist the team with regulating functions related to loans and portfolios. This job is part of the Property Management job function. They are the point of contact for operating buildings on behalf of a client or group.What You'll Do:
Act as a 'go-to' contact for departmental support. Monitor loans, and perform quarterly financial statement 3rd party inspection reviews. Present recommendations on observations to management. Track major loan events to evaluate potential impacts on performance. Work with loan servicing companies to meet client needs and requests. Provide customer service support to assigned loan producers and clients. Assist with escalated customer service issues, requests, etc. Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval. Evaluate and select solutions from established options. Impact the team through the quality of the services or information provided. Follow standardized procedures and practices and receive regular but moderate supervision and guidance.Benefits
- Dental Insurance