A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Customer Onboarding Contractor CornerStone Staffing - 3.8 Irving, TX Job Details Full-time $30 an hour 1 day ago Qualifications Customer records maintenance Project documentation Customer inquiry handling Schedule management Records management Project stakeholder communication Cross-functional communication Full Job Description Customer Onboarding Contractor
LOCATION
Hybrid | Mondays and Tuesdays onsite; Wednesday-Friday remote
COMPENSATION & SCHEDULE
$30.00 per hour Monday-Friday, 8:00 AM-4:30 PM Contract
ROLE IMPACT
Support the successful onboarding of pharmacy and specialty distribution customers from account initiation through activation. This role coordinates account setup, tracks milestones, resolves onboarding issues, and partners across teams to ensure customers are ready to begin ordering accurately and on schedule.
KEY RESPONSIBILITIES
Coordinate new customer onboarding activities, documentation, account setup, and activation across Sales, Credit, Regulatory, Contract Administration, and Customer Operations. Track onboarding milestones and service level agreements (SLAs), proactively following up on outstanding items and escalating risks, delays, or process bottlenecks. Respond to customer and internal stakeholder inquiries while maintaining accurate onboarding records, workflow documentation, status updates, and reports. Research and analyze customer information using Salesforce, SAP, and other onboarding tools. Support process documentation, continuous improvement initiatives, special projects, and related administrative or operational activities.
MINIMUM QUALIFICATIONS
Experience supporting customer onboarding, account setup, cross-functional projects, or customer operations. Strong organizational skills and attention to detail with the ability to manage multiple priorities in a fast-paced environment. Experience maintaining accurate documentation, tracking workflows, and coordinating tasks across multiple stakeholders.
CORE TOOLS & SYSTEMS
Salesforce SAP Smartsheet or similar workflow/project management systems
PREFERRED SKILLS
Experience in healthcare, pharmaceutical distribution, specialty pharmacy, or medical supply industries. Experience coordinating customer onboarding processes across multiple business functions. Experience identifying workflow issues and supporting process improvements.
LEGAL NOTICE
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