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Manager - Client Services
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Scorecard
Based on Texas data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$74,701 / year median in Texas
+4% projected growth
Job Description
More Like This
Salary Confidential
Position range in Dallas County $108k
•$189k Per Year Manager
•Client Services
Jade Global Inc
Occupation:
Computer and Information Systems Managers
Location:
Irving, TX
•75039
Job Type:
Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift
Posted:
08/27/2026
Positions available: 1
Source:
WorkInTexas
Web Site:
WorkInTexas
Onsite /
Remote:
Work onsite all of the time
Updated:
08/30/2026
Expires:
09/29/2026
Job #: 17061710
Job Requirements and Properties
Help for Job Requirements and Properties. We Hire Ability
The We Hire Ability program recognizes Texas employers for their commitment to hiring people with disabilities, and for their efforts to create an inclusive workforce. Work Onsite
Full Time Education
Bachelor's Degree Experience
36 Month(s) Schedule
Full Time Job Type
Regular Duration
Permanent Employment Hours
40 Hours Per Week Shift
Day Shift Public Transit
Available Benefits Help for . Manager
•Client Services (Irving, TX)
Duties:
Assist in overseeing the implementation of complex ServiceNow SaaS enterprise systems by analyzing client environments, defining technical and functional specifications, and designing customized testing solutions using standard and extensible ServiceNow capabilities. Provide end-to-end functional validation leadership for ServiceNow CPQ and Sales Order Management (SOM), including requirements analysis, solution design analysis, gap analysis, configuration, customization, and testing, while supporting deep integration with
SAP S/4 HANA, SAP
Order Management, Sales & Distribution (SD), and Entitlement Management Systems (EMS), MDM, Microsoft CRM. Work extensively across multiple ServiceNow modules, including ITOM, ITAM, ITSM, ITBM, HRSD, CSM, and ServiceNow SAFe and Agile Project Management, ensuring alignment with enterprise architecture and business processes. Lead functional quality engineering team for interfaces, data conversions, and custom reporting, and resolved complex production issues through advanced knowledge of ServiceNow configuration, system administration, application functionality, and back-end data structures. Own test planning, estimation, and QA resource allocation across multi-program initiatives, ensuring optimal utilization and cost efficiency, while collaborating with Engineering, Product Management, DevOps, Test Automation team and Program Management teams to embed quality gates throughout the development lifecycle. Drive continuous improvement initiatives through test automation, tooling optimization, and standardized quality processes, leveraging Jade proprietary tool
•AI Automation framework
•Xenon in integration with Selenium, Playwright, JMeter, and Appium to support scalable, high-quality enterprise implementations. Testing API testing using SOAP UI and POSTMAN.