About LS Custom LS Custom helps businesses, schools, organizations, and local teams create branded apparel and merchandise. Our work includes screen printing, embroidery, laser engraving, promotional products, company stores, fulfillment, and in-house design support. Position Summary We are hiring a full-time, in-person Administrative Assistant / Customer Service Coordinator for our Katy location. You will be one of the first points of contact for customers and will help move projects from the initial call or email through artwork approval, production, pickup, or shipping. This role is a good fit for someone who enjoys helping people, asks thoughtful questions, keeps details organized, and can communicate clearly about products, artwork, deadlines, and next steps. Training on our products and production processes will be provided. Key Responsibilities Answer incoming phone calls, emails, and in-person inquiries promptly and professionally. Learn what each customer is trying to accomplish and gather complete order details, including garment or product type, brand, style, fabric, fit, sizing, colors, quantities, budget, artwork, decoration method, and deadline. Guide customers through appropriate apparel and merchandise options without overwhelming them. Explain available decoration options such as screen printing, embroidery, and laser engraving, and route technical questions to the appropriate team member. Create and update customer records, quotes, work orders, notes, and follow-up tasks with a high level of accuracy. Coordinate artwork intake, proofing, revisions, and customer approvals with the design team. Communicate order status, availability issues, substitutions, production timelines, pickup details, and shipping information. Follow up on new inquiries, open quotes, approvals, and repeat-order opportunities. Review order details before production to help prevent errors involving sizes, colors, quantities, artwork, and deadlines. Assist with general administrative duties, document organization, data entry, and front-office support. Work closely with design, production, and fulfillment teammates to provide a smooth customer experience from first idea to reorder. Qualifications At least 1 year of customer service, administrative support, order coordination, or related experience is preferred. Excellent phone etiquette and clear, professional written and verbal communication. Strong organization, follow-through, and attention to detail. Comfortable managing several customer projects and deadlines at the same time. Confident using email, spreadsheets, web-based software, and order-management systems; able to learn new tools quickly. Able to perform basic order calculations and enter sizes, quantities, colors, and pricing accurately. Patient and helpful when guiding customers who may not know exactly what product or decoration method they need. Dependable, proactive, and comfortable asking questions before making assumptions. Experience with custom apparel, promotional products, print shops, embroidery, retail, or production environments is a plus but not required. Spanish/English bilingual skills are a plus, but not required. What Success Looks Like Customers receive timely responses, order details are complete and accurate, artwork approvals are documented, follow-ups do not fall through the cracks, and every project moves smoothly from inquiry to delivery. LS Custom is an equal opportunity employer. We consider qualified applicants without regard to legally protected characteristics.

Pay:

$15.00 per hour Expected hours: 40.0 per week Application Question(s): A customer wants 100 custom shirts for an upcoming event but has only provided a logo and the event date. What information would you gather before preparing the order, and how would you keep the customer informed through approval and production? Ability to

Commute:

Katy, TX 77493 (Preferred)

Work Location:

In person