About Foxmark Foxmark is an authorized 3M manufacturer providing industry-leading solutions in commercial graphics, Sun Control, and Safety and Security Film. Our services include architectural and commercial interiors,retail interiors and displays, fleet and vehicle wraps, safety and security applications, as well as tradeshow and exhibit production. Foxmark delivers a full suite of services, from creative design through final installation. Our team's creativity and extensive experience with national brand integration programs enable us to deliver uniquely superior solutions for our clients. Job Summary The Customer Service Specialist (CSS) - Account Management Focus supports client accounts from order creation through installation and close-out. This role partners closely with Sales, Design, Production, and Installation teams to ensure projects are executed accurately, on time, and in line with client expectations. Key Responsibilities Create, manage, and update detailed job tickets for each project in Method CRM Ensure accuracy of client information, material requirements, design specifications, and delivery timelines Track jobs through the full workflow: design, production, delivery, installation, and close-out Close jobs by verifying all deliverables, documentation, and approvals are complete Translate customer requests into clear, actionable job specifications for internal teams Provide professional, timely updates to clients regarding job status Handle revisions, complaints, and follow-ups with a focus on client satisfaction Communicate material needs clearly with production and confirm availability with procurement Coordinate with vendors for specialty materials or outsourced services when required Collaborate closely with design, production, and installation teams to ensure accurate execution Relay real-time changes to job specifications to prevent production delays Schedule and confirm installation dates and ensure readiness of materials and personnel Follow up post-installation to confirm customer satisfaction and resolve punch-list items Assist with job site surveys and installation appointments as needed Preferred Technical Knowledge Familiarity with common signage materials such as vinyl, acrylic, PVC, aluminum, coroplast, foam board, and similar substrates is a plus Awareness of fabrication methods and materials to support cost-effective solutions Required Skills and Abilities Excellent verbal and written communication skills Strong customer service and interpersonal skills Strong organizational skills and attention to detail Ability to work in a fast-paced environment Proficiency in Microsoft Office Suite and Microsoft Teams Advanced knowledge of Excel and Google Spreadsheets Comfortable using Method CRM Adobe Illustrator experience is a plus Education and Experience High school diploma or equivalent preferred. Experience in customer service or account management preferred. Signage industry experience is a plus. Physical Requirements Regular computer work and walking between departments. Ability to lift up to 15 pounds occasionally. Additional Requirements Candidates must be authorized to work in the United States. No third-party referrals accepted. Qualified candidate can share your resume directly to nisha@teamfoxmark.com/ HR. What We Offer Competitive compensation Benefits package (Health, dental, vision, 401K) Eligible employees have the opportunity to participate in our quarterly profit-sharing program, which rewards employees based on company performance

•Career growth opportunities Supportive, collaborative team environment

Job Type:

Full-time Work Location:

In person