Ninja Auto Glass is seeking a dependable, professional Customer Service Representative / Office Administrator to join our Lewisville team. You will be a primary point of contact for our customers and clients. The primary responsibility of this position is to answer incoming calls and messages, assist customers, and accurately schedule auto glass appointments. You will also greet customers arriving for scheduled appointments, process payments, answer questions, and assist with general office responsibilities. This position includes on-the-job training. As you become comfortable with the role, additional responsibilities may be added based on your ability, reliability, and progress.

RESPONSIBILITIES

Answer incoming phone calls and text messages promptly and professionally Schedule and coordinate customer appointments Gather accurate customer, vehicle, and job information Communicate appointment details and scheduling information to customers Greet customers arriving for scheduled appointments Process customer payments Respond to customer questions and provide excellent customer service Enter and maintain accurate customer and job information Communicate with technicians and other team members regarding scheduled work Perform general office and administrative tasks Learn additional responsibilities as proficiency in the position develops

WHAT WE'RE LOOKING FOR

Dependable and punctual Professional and friendly with customers Comfortable answering phones throughout the workday Strong communication and organizational skills Detail-oriented and accurate Comfortable using computers and learning new systems Able to manage phone, text, and in-person customer communication Able to follow established procedures Willing to learn and take on additional responsibility Customer service or office experience is preferred. Auto glass experience is not required; we will train the right person.

SCHEDULE & BENEFITS

Monday-Friday, 8:00 AM-5:00 PM One-hour lunch, 11:00 AM-12:00 PM $18-$25 per hour, based on experience and qualifications Company pays 50% of the employee's health insurance premium Spouse and dependent coverage available at the employee's expense PTO eligibility after 90 days Bonus eligibility after 90 days No weekends On-the-job training Opportunity for increased compensation as responsibilities and capabilities grow We're looking for someone interested in learning the position, becoming confident in their responsibilities, and growing into a trusted member of our team. If you're dependable, enjoy working with customers, and take pride in doing your job well, we'd love to hear from you.

Pay:

$18.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

Health insurance On-the-job training Paid time off Application Question(s): Are you available to work in person Monday through Friday, 8:00 AM-5:00 PM, with a one-hour lunch from 11:00 AM-12:00 PM? Are you comfortable answering and managing customer phone calls and text messages throughout the workday? Briefly describe any experience you have scheduling appointments, handling customer calls, or working in an office/customer service environment.

Work Location:

In person