FJ Logistics is hiring a hands-on Customer Experience & Damage Control Supervisor in McAllen-Edinburg, Texas. You will lead our operations and tracking team, coordinate refrigerated shipment escalations, keep customers informed, and help prevent recurring service failures. We are looking for someone with produce or refrigerated freight experience, strong judgment, and a practical approach to improving operations.

Reports to:

General Manager / Logistics Director Main responsibilities include: Monitor at-risk shipments and coordinate responses to delays, breakdowns, missed appointments, temperature concerns, shortages, damaged product, and rejected loads. Give customers accurate updates, clear next steps, and a dependable time for the next update. Coordinate recovery with account management, carrier sales, and brokerage partners. Track each open issue with an owner, next action, and deadline. Assign workloads, coach staff, maintain coverage, and strengthen shift handoffs. Organize shipment records, photos, temperature records, inspection reports, and communications for incident and claims coordination. Follow company approval limits for financial commitments, claims, and product disposition. Identify recurring service failures and improve procedures to prevent them.

Required:

Hands-on produce or refrigerated freight experience, shipment-exception handling, strong customer communication, organization, sound judgment, and reliable follow-through. Candidates should be comfortable with freight systems, email, spreadsheets, and shipment documents.

Preferred:

Three or more years of relevant experience, supervisory or coaching experience, English/Spanish proficiency, and brokerage or claims documentation experience.

Compensation:

$50,000 annual base salary plus bonus.

Schedule:

Monday-Friday, 8:00 AM-5:00 PM, with availability outside regular hours for urgent shipment issues. Interested candidates should send their résumé to bookeeping@shipfj.com with the subject line Customer Experience Supervisor.

Job Type:

Full-time Pay:

$49,000.00 - $50,000.00 per year Application Question(s): What produce or refrigerated freight operations experience do you have? Describe a difficult shipment issue you personally helped resolve. What experience do you have leading or coaching others? Describe a process you improved. Are you available to work full-time, on-site in McAllen-Edinburg?

Work Location:

In person