Customer Service & Scheduling Coordinator

Customer Service & Scheduling Coordinator Handyman Connection - 3.5 McKinney, TX Job Details Full-time $18 an hour 1 day ago Benefits Opportunities for advancement Qualifications Phone communication Workflow management (operations management method) Process improvement Appointment scheduling Communication skills Entry level Client interaction via phone calls

Full Job Description Location McKinney Type Full Time Benefits:

Competitive salary Opportunity for advancement Training & development

Location:

3900

South Stonebridge Dr, McKinney, TX Schedule:

Monday - Friday, 8:00 AM to 5:00

PM Pay:

Starting pay is $18.00 per hour, with higher starting pay considered for candidates with directly relevant experience and strong fit for the role. At Handyman Connection, our Customer Service & Scheduling Coordinator plays a key role in the customer experience we work hard to deliver. This person is often one of the first voices customers hear when they contact us and an important support resource for our craftsmen in the field. We are looking for a dependable, organized professional to help keep our office, customer communication, and scheduling running smoothly. This is a full-time, in-office role in McKinney, Monday through Friday from 8:00 AM to 5:00 PM. This is not a remote role or a flexible-hours position. We value reliability and consistent in-office coverage, while understanding that occasional pre-arranged appointments or personal needs come up. This role is a strong fit for someone who communicates well, stays organized, supports the field team effectively, and wants the opportunity to earn greater responsibility over time by identifying issues, improving workflow, and helping keep the business moving. What You Will Do Respond to incoming calls and customer inquiries by phone, text, and email, helping customers clearly understand next steps Convert incoming leads into estimates and booked jobs through timely follow-up, clear communication, and strong coordination Coordinate appointments and keep customer and job information accurate and up to date Support craftsmen in the field by helping resolve routine customer communication issues Share observations and suggestions that help improve communication, scheduling, and office workflow Represent the company professionally in every customer interaction What Success Looks Like Customers receive prompt, professional communication and clear understanding of next steps Leads are followed up promptly and consistently, helping turn opportunities into booked jobs Appointments, job details, and open items are handled accurately and tracked to completion Craftsmen receive timely support that helps keep the workday moving smoothly Problems are handled calmly, professionally, and with good judgment Work is handled with consistency, follow-through Ideas and input help improve workflow and customer experience What We Are Looking For Strong phone presence and professional communication Organized, detail-oriented, and dependable Able to manage multiple tasks and follow through consistently Comfortable handling customers who may be frustrated or need reassurance Consistent attendance and punctuality Willingness to learn, improve, and take on greater responsibility over time Comfortable working in a growing small business where priorities can shift and processes may evolve Receptive to detailed feedback and able to use it constructively Thoughtful, adaptable, and willing to contribute ideas that improve the business What Matters in This Role We value keeping our commitments, treating customers and craftsmen with respect, doing quality work, building a strong reputation and network in the communities we serve and continuously improving how we operate. The person in this role should share those standards.

Compensation:

$18.00 per hour