Oversee compliance of all safety regulations and policies Manages all aspects of the operation including car wash equipment, chemical inventory, and physical appearance of the office, tunnel, vacuum area, pay stations, and parking lot Works with and serves as the primary point of contact for their assigned wash location. Possesses a high level of critical thinking and problem solving Operates with a high level of professionalism and integrity Leads and inspires a culture of high performance and building strong customer relationships. Quickly address all customer service concerns and provides thoughtful and meaningful resolutions Coaches team members and develops best practices to ensure that all customers have a top level experience, creating a customer for life. Be the person who motivates and focuses team members to want to provide an industry-leading customer experience Reviews performance of carwash employees on a regular basis. Manages, and directs the activities of the team regarding hiring, discipline, termination, or advancement of employees. Fulfill staffing needs and coordinate scheduling. Conduct training on processes and operational procedures for all team members with the assistance of corporate support. Provide exceptional customer service experience every time Oversee cash and security management Handle all damage claims; properly investigate, document, and report accordingly May be asked to perform basic to intermediate level maintenance tasks Perform other duties as assigned by District Management and above We are looking for someone who… Has the ability to hold themselves and team members accountable Has a proven record of successful outcomes and a willingness to take ownership Has experience with labor management and strategic staff scheduling Has demonstrated leadership and team building skills Has a strong understanding of membership based business Has a high level of initiative, attention to detail, and pride in their work Is available to work 40-45 hours per week, including weekends, and a varying schedule to meet the needs of a fast-paced business Has working knowledge of MS Office Suite (Word, Excel, Outlook) Has the ability to efficiently multitask Has a passion for building relationships with customers and community Has a willingness to work hard towards a common team goal Requirements 1-2 years of experience in a supervisory role preferably in customer service Valid driver's license Strong leadership and communication skills Work in and develop a positive team environment Ability to lead a team and deliver exceptional customer service Be punctual, responsible, and accountable Ability to work various hours, including weekends and holidays Maintenance experience preferred but not required

Job Type:

Full-time Pay:

$55,000.00 - $65,000.00 per year

Benefits:

Employee discount Opportunities for advancement Paid training

License/Certification:

Driver's License (Preferred)

Work Location:

In person