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SH
Shannon Health
Experience Advocate
Career Insights for Customer Experience Manager
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Scorecard
Based on Texas data
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What they do
A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
$59,344 / year median in Texas
+9% projected growth
Job Description
Job Summary Experience Advocates are responsible for interacting with and providing great service to patients and their families, including responding to questions, filling out paperwork, providing information and serving as liaisons for their institutions. The Experience Advocate may be assigned to other duties and responsibilities to facilitate effective resolution of patient concerns and processing of complaints, grievances, compliments, and suggestions. Qualifications Education Required High School Diploma, GED, or equivalent