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ProParts, Inc
Compressed Air Service Manager
Career Insights for Customer Service Manager (General)
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Based on Texas data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$74,701 / year median in Texas
+4% projected growth
Job Description
Overview We are seeking a dynamic and highly skilled Compressed Air Service Manager to lead our compressed air systems maintenance and service operations. In this pivotal role, you will oversee the management of technical teams, coordinate cross-functional collaboration, and ensure the delivery of exceptional client services. Your leadership will drive operational excellence, foster customer satisfaction, and promote continuous improvement within our service division. This position offers an exciting opportunity to influence industry standards while working in a fast-paced, innovative environment. Duties Lead and supervise teams responsible for the maintenance, repair, and installation of compressed air systems across multiple sites Develop and implement strategic plans for service delivery, ensuring alignment with company goals and client expectations Coordinate with cross-functional departments such as sales, engineering, and customer support to optimize project execution and client communication Manage client relationships through proactive communication, negotiation, and problem-solving to enhance customer satisfaction Utilize data-driven decision-making tools to analyze operational performance, identify areas for improvement, and implement corrective actions Oversee the management of CRM (Customer Relationship Management) systems to track service requests, schedules, and client interactions Coach and mentor team members to foster professional growth, improve technical skills, and ensure high standards of customer service Qualifications Proven leadership experience managing teams in technical or customer support roles within the industrial or manufacturing sectors Strong background in managing call center operations or field service teams with a focus on client services Excellent communication skills in English; multilingual abilities are a plus for engaging diverse clients and teams Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) for reporting and project planning purposes Demonstrated expertise in project management, data analysis, and process optimization techniques Experience with CRM systems proficiency to manage customer data effectively Supervising experience with a focus on coaching, team management, and performance evaluation Knowledge of compressed air systems or related technical fields is highly desirable Strong negotiation skills coupled with a customer-centric approach to service delivery Join us as a Compressed Air Service Manager where your leadership will shape innovative solutions that keep our clients moving forward. We value energetic professionals who thrive on collaboration, excel in technical management, and are passionate about delivering outstanding customer experiences. Be part of a forward-thinking team dedicated to excellence!