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Starting Pay:

$18hr / Paid training Sales commissions / Performance bonuses / Overtime available Top Star Air Pros is a growing home-services company seeking a dependable, organized, and motivated Office Administrator / Customer Service Representative to join our team in Stafford, Texas. This is a full-time, in-office position. The ideal candidate communicates professionally, learns quickly, stays organized in a fast-paced environment, and enjoys helping customers and supporting field technicians.

Responsibilities:

Answer incoming phone calls and respond professionally to customer inquiries Schedule, confirm, reschedule, and manage customer appointments Coordinate technicians' daily routes and communicate schedule updates Maintain accurate customer information and job notes in our scheduling system Follow up with customers regarding previous estimates and requested services Provide excellent customer service by phone, text, and email Communicate clearly with customers, technicians, and office team members Assist with general administrative and daily office responsibilities Help resolve scheduling concerns and customer-service issues Maintain an organized, professional, and positive work environment

Qualifications:

Previous customer service, dispatching, scheduling, or office experience preferred Strong verbal and written communication skills Excellent organization and time-management skills Comfortable answering phones and speaking with customers throughout the day Basic computer skills and the ability to learn new office software Ability to multitask and remain calm in a fast-paced environment Reliable, responsible, punctual, and detail-oriented Able to work independently and as part of a team Reliable transportation to our Stafford office Authorized to work in the United States Spanish-speaking ability is preferred but not required

Schedule:

Full-time Day shift Approximately 32-45 hours per week Monday through Friday Occasional Saturdays may be required

Work Location:

This is an in-person position at our Stafford office: 13004 Murphy Rd Stafford, TX 77477

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

Flexible schedule Paid time off

Experience:

Customer service: 2 years (Preferred)

Dispatching:

2 years (Preferred)

Work Location:

In person