Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
BC
Billingsley Company
Service Manager at The Hudson
Career Insights for Customer Service Manager (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Texas data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$74,701 / year median in Texas
+4% projected growth
Job Description
Service Manager at The Hudson Billingsley Company - 3.6 The Colony, TX Job Details Full-time 3 hours ago Qualifications OSHA (regulatory compliance area) Managing property management teams Staff supervision Managerial strategic planning Fair Housing Act Property management tools Certified Pool Operator Customer service Team leadership Anti-discrimination law Operational management Safety regulations Regulatory compliance Yardi Business analysis Team development Driver's License Stakeholder relationship building Team building EPA Certification Full Job Description Founded in 1978 by Lucy and Henry Billingsley, the organization expertly builds, owns, and manages its properties, ensuring long-term client, resident, and partner return. Specializing in master-planned developments and principles of new urbanism, each Billingsley property signifies technology, convenience, and a vast array of amenities aimed to attract and retain tenants, residents, visitors, and employees. These amenities include art, sculpture, parks, trails, and outdoor public spaces. With over 5,000 acres in DFW, Billingsley has built 5 million SF of Commercial space, 550,000 SF of Retail, 9 million SF of Industrial, and over 10,000 units of Multi-Family. We are seeking an experienced Service Manager to oversee the maintenance and service operations at one of our newest Class A properties - The Chloe. The ideal candidate will be responsible for managing a broad range of maintenance and capital improvement projects, ensuring that all activities adhere to the allocated budget and uphold the highest standards of quality and efficiency. Key Responsibilities Collaborate with the Portfolio Manager to monitor and manage Turnover, Capex Funds, and Repair & Maintenance Budgets. Assist in the development and management of the service budget, ensuring alignment with financial forecasts and operational goals. Negotiate and manage service contracts, overseeing vendor and contractor engagements to ensure compliance with quality standards and budget constraints. Conduct comprehensive inspections across various areas including turnovers, pools, landscaping, and amenities, ensuring they meet our high-quality standards. Implement and oversee preventive maintenance programs, ensuring timely completion of necessary repairs and maintenance. Develop and maintain emergency action plans for the property. Hire, train, and manage maintenance staff, fostering a productive and engaged team environment. Evaluate staff performance, provide coaching, and take corrective actions when necessary, including staffing decisions. Ensure compliance with all company policies and procedures, as well as local, state, and federal regulations regarding property maintenance and management. Performance Requirements Proven expertise in financial and operational management within the property service sector. Strong knowledge of fiscal management, business analysis, and strategic planning. Excellent leadership skills with a focus on staff development and team building. Advanced understanding of Fair Housing laws and other regulatory requirements. Exceptional communication and interpersonal skills, capable of effectively managing relationships with stakeholders at all levels. Proficiency in Yardi or similar property management software, along with standard office software. Qualifications High school diploma or equivalent; higher education or certifications in property management preferred. At least 6 years of experience in a managerial role within multifamily property maintenance.