Customer Relations & Operations Coordinator for Nutritional Supplement Company

Customer Relations & Operations Coordinator for Nutritional Supplement Company The Woodlands, TX 77384 Full-time Full-time Customer Relations & Operations Coordinator UNI KEY Health

• Woodlands/Conroe, TX
• Full-Time
• In-Office (FM 1488, Conroe) About UNI KEY Health For over 34 years, UNI KEY Health has been on a mission to inspire and empower people to take control of their health and wellness.

Through our e-commerce store, we offer premium nutritional supplements and products that have helped countless individuals overcome serious health challenges, achieve their weight loss goals, and live healthier, more vibrant lives. If you're passionate about natural health and making a real difference in people's lives — this is the team for you. About the Role We're looking for a motivated, resourceful right-hand person to work directly with our Vice President/Operations Manager and Customer Service Manager. This is a dynamic, hands-on role at the heart of our small but mighty team — no two days look exactly alike. You'll be a key point of contact for our customers, a champion for our brand in the social media space, and an essential partner in keeping day-to-day operations running smoothly. If you thrive wearing multiple hats, take pride in owning projects from start to finish, and genuinely love health and wellness, you'll fit right in. What You'll Do Customer Relations Learn our customer service processes end-to-end, including taking phone orders, managing live chat, and handling our email ticketing system — you'll be fully trained and will work alongside our Customer Service Manager and assist as needed Assist with returns, reships, and customer service issues as part of a team effort Welcome occasional walk-in customers and assist with in-store purchases Collect and document customer testimonials and product reviews Become a knowledgeable resource on our product line so you can genuinely help people Operations & Executive Support Create and maintain organizational systems that keep our operations running efficiently Assist with day-to-day company management, purchasing, quality control, and logistics Coordinate follow-up and oversight of projects with outside contractors and vendors Provide general administrative support as needed Social Media & Marketing Moderate and engage in our Facebook communities — answer questions, spark conversations, and build connection Grow our social media presence by interacting with followers, engaging with content, and reposting to stories Partner with our marketing and website team on ongoing projects — the scope can expand based on your skills and initiative.

What We're Looking For Required:

Genuine personal interest in natural and/or holistic health and wellness Strong verbal and written communication skills with a warm, professional demeanor Comfortable with technology and able to work across multiple online platforms at once Exceptional attention to detail and ability to follow tasks through to completion Self-starter mentality — you take initiative and ownership without needing to be micromanaged Flexibility, adaptability, and a positive attitude in a fast-moving small business environment Proficiency in web browsers and

Microsoft Office Preferred:

Prior experience in a customer relations or customer service role Familiarity with social media platforms; moderation/management experience is a plus Experience with e-commerce platforms, especially Shopify Background in the natural health industry Benefits Health insurance Paid time off (PTO) 401(k) plan Flexible hours considered for the right candidate Business hours are Monday-Friday, 8am-5pm. Please respond with your resume and compensation requirements. Due to application volume, we are unable to accept phone calls or in-person inquiries — thank you for your understanding!

Benefits:

401(k) matching Health insurance Paid time off

Work Location:

In person