Client Experience Coordinator / Front Desk Receptionist Snatched Aesthetics American Fork, UT Job Details Part-time From $16 an hour 2 days ago Qualifications Customer relationship building Interpersonal skills Phone communication Managing clients in a customer support role Attention to detail Med spa experience Full Job Description About Snatched Aesthetics Snatched Aesthetics is a growing medical spa in American Fork known for beautiful, natural results and a luxury experience that still feels personal and welcoming. We're looking for a part-time Client Experience Coordinator who is warm, polished, highly organized, and genuinely enjoys creating an exceptional experience for every client. This person will be an important part of our team and will help ensure the spa runs smoothly from the moment a client contacts us through the completion of their visit. About the Role The ideal candidate is friendly, confident, detail-oriented, and comfortable communicating with clients both in person and over the phone. They should be able to manage multiple responsibilities while remaining calm, professional, and attentive. This is also a goal-oriented position with commission and bonus opportunities. We are not looking for someone who is pushy—we want someone who can build trust, educate clients, and confidently recommend services, products, memberships, and future appointments based on their needs. Being a team player is extremely important to us. This person should be willing to help wherever needed and contribute to a positive, supportive environment. Responsibilities Welcome clients and provide a polished, personalized experience Answer phone calls, text messages, emails, and client inquiries Schedule, confirm, reschedule, and manage appointments Educate clients on services, providers, products, promotions, and membership options Support membership enrollment and client retention Assist clients with purchasing medical-grade skincare and retail products Check clients in and out and accurately process payments Rebook clients and help maintain provider schedules Maintain accurate client information, forms, and appointment notes Follow up with leads, clients, and appointment requests Help manage waitlists, cancellations, and schedule openings Maintain a clean, organized, and welcoming front-desk and common area Assist providers and team members with daily spa needs Participate in continued training, team meetings, and spa events Follow all Snatched Aesthetics policies and client-experience standards What We're Looking For Warm, friendly, and professional communication Strong customer-service and relationship-building skills Dependable, organized, and detail-oriented Comfortable answering phones and communicating through text and email Able to multitask and remain composed in a busy environment Confident educating clients and making thoughtful recommendations Motivated to work toward membership, retail, rebooking, and retention goals Able to provide a polished, luxury client experience Willing to take initiative and help wherever needed Able to work collaboratively as part of a team Previous front-desk, customer-service, sales, or medical-spa experience is preferred but not required Must be available to work Saturdays as part of the regular schedule once Saturday hours are introduced

Pay:

From $16.00 per hour

Work Location:

In person