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TE
The EXCHANGE
Supervisory Customer Experience Associate
Career Insights for Customer Experience Manager
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Based on Utah data
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What they do
A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
$63,401 / year median in Utah
+14% projected growth
Job Description
H-009213-2026
Supervisory Customer Experience Associate United States - Utah - Utah Exch/Hill AFB Regular Full Time Job Description Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned department(s). Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exchange brand loyalty. Facility NameHILL AFB MAIN STORE
Job Grade 2 Job Tier 1 Career Area Retail Operations Supervisor Yes Job Qualifications Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility. If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. Additional Qualifications/Requirements .- Previous experience in electronics preferred
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Able to share brand knowledge
- Able to lead teams to meet organizational objectives
Additional Qualifications/Requirements:
- Excellent attention to detail
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Excellent communication skills
- Basic computer skills
- Previous retail supervisory experience preferred Sun Mon Tue Wed Thu Fri Sat 945-1815 0945-1815 0945-1815 0945-1815 1030-1900 1030-1900 Salary Minimum $17.