Onboarding and implementation:

Guide new customers through account setup, product training, and early deployments, ensuring they get up and running with PassiveLogic's ecosystem quickly and confidently.

Relationship management:

Act as the primary point of contact for your customers, building trust and long-term engagement through responsive communication and proactive support.

Success planning:

Develop tailored customer success plans, including deployment goals, product usage strategies, and technical checkpoints aligned to business outcomes.

Technical support and troubleshooting:

Proactively identify, diagnose, and help resolve deployment or usage issues, partnering with internal engineering and support teams to identify issues and find solutions. Become the internal voice and advocate for the customer: Collect feedback, identify patterns, and communicate user insights to our internal team to help troubleshoot and reiterate on the development of our platform.

Cross-functional collaboration:

Work closely with our Applied Engineering and Engineering Program Management team to ensure alignment across the customer lifecycle—from first contact through ongoing expansion. This is a unique opportunity to shape customer journeys at a pivotal stage of growth and innovation. What you'll bring You must have Proven experience : Customer-facing experience in a technical or software-driven environment. Strong understanding of building controls, systems, and HVAC technologies. Exceptional communication skills : Extraordinary teammate skills with a collaborative, interpersonal communication style. Strong customer-facing skills with an ability to clearly communicate complex technical concepts to both technical and non-technical audiences via spoken, written, and visual communications. Organized and strategic : Creative thinker and strong problem solver with meticulous attention to detail. Collaborative mindset : Experience working across teams to drive customer success. Strong self-motivation towards PassiveLogic's mission to \"empower people through generative autonomy to solve the world's largest climate challenges.\"

Adaptability :

Comfortable in a fast-paced startup environment, eager to learn, iterate, and innovate. Problem solving : You own this role. When issues arise, be the empowered force that solves them, rolling-up. You should have Technical problem-solving ability. You don't just raise issues, you help solve them. Passion for helping customers succeed and thrive. It's helpful to have Experience operating in a startup environment with evolving processes and rapid growth. We know there are candidates who might not fit everything we've described above, or who might have experience and skills we haven't considered. PassiveLogic can sometimes be flexible enough to shift responsibilities to the right person, or otherwise identify open or upcoming roles that may better fit your professional background. Even if you don't meet all the requirements above, we still want to hear from you.

Compensation, Benefits & Perks:

Competitive compensation Generous equity share package Medical, dental and vision coverage Disability and life insurance options Flex PTO Team-building events Free catered lunch in the office Monday — Friday Free ski pass (We are at the base of Big Cottonwood Canyon) Free National Park pass When applying, include: A cover letter telling us why you're the perfect candidate for PassiveLogic A resume Extra mile — include a description of a project (of any type) you personally created, devised, built, managed, organized, or designed that was of your own self-initiative Diversity and inclusion Diversity, inclusion, and belonging is woven into our values and everything we do. We welcome all—come as you are and bring your whole self. We are proud to be an Equal Opportunity Employer. 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