SUMMARY Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS 70

%

• Management Motivates and encourages housekeeping staff Looks for areas to keep turnover in housekeeping down Maintain a high level of employee satisfaction in the housekeeping department, and assist in keeping a high level for the entire hotel/staff Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures Provides training, including safety training, to staff Selects or assists in the selection of hotel staff and completes all new hire paperwork Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations Maintains accurate records including room cleaning logs, daily cleaning assignments, hours for the department, lost and found, room complaints, staff write ups, and counseling conversations Attends weekly staff meetings Adheres to all franchise and company procedures and regulations as well as standard operating procedures Receives and resolves or assists in resolving guest complaints and employee issues Monitors Housekeeping spending to ensure the department stays within budget 30%•Other Duties as assigned Covers shifts in Housekeeping Corresponds with group and travel agents to answer special requests for rooms and rates Assists with sales and marketing efforts as directed Answers inquiries pertaining to housekeeping policies and services Assist in Budget conversatons All other duties as assigned

COMPETENCY

To perform the job successfully, an individual should demonstrate the following competencies Problem Solving

• Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics Customer Service
• Manages difficult or emotional customer situations. Responds promptly to customer need; Responds to requests for service and assistance Interpersonal
• Maintains confidentiality Oral Communication
• Responds well to questions; Demonstrates group presentations skills Team Work
• Contributes to building a positive team spirit Written Communication
• Writes clearly and informatively; Able to read and interpret written information Delegation
• Delegates work assignments; Provides recognition for results Managing People
• Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products, and services; Continually works to improve supervisory skills Quality Management
• Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Diversity
• Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment Organizational Support
• Follows policies and procedures including, but not limited to, dress code policies Adaptability
• Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events Attendance/Punctuality
• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time Dependability
• Commits to long hours of work when necessary to reach goals Initiative
• Asks for and offers help when needed Innovation
• Generates suggestions for improving work; Develops innovative approaches and ideas Judgment
• Exhibits sound and accurate judgment; Includes appropriate people in decision-making process. Planning/Organizing
• Prioritizes and plans work activities Professionalism,
• Treats others with respect and consideration regardless of their status or position Quality
• Looks for ways to improve and promote quality Quantity
• Strives to increase productivity Safety and Security
• Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

EDUCATION/EXPERIENCE

Associates degree or equivalent from two-year college, or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE ABILITY

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATH ABILITY

Ability to calculate figures and amounts such as discounts, interest, and percentages.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software and internet.

CERTIFICATES AND LICENSES

Valid Driver's License

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals; outdoor weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to taste and smell. The employee must regularly lift an/and or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.