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Harris Teeter - Resume & Hiring Events
Assistant Customer Service Manager
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Based on Virginia data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$76,095 / year median in Virginia
-0% projected decline
Job Description
Company Overview Established in the mid-20th century, our organization has built a reputation for delivering high-quality products and exceptional customer service across multiple retail locations. With a commitment to fostering a diverse and growth-oriented workplace, we operate numerous stores and distribution centers, supporting a broad customer base in our region. Job Summary We are seeking a proactive and dynamic Assistant Customer Service Manager to join our team. In this role, you will support the Customer Service Manager in overseeing daily operations within our customer support teams, ensuring high standards of service delivery, effective team management, and client satisfaction. The ideal candidate will possess strong leadership skills, technical proficiency, and a passion for delivering excellent customer experiences across diverse channels. Responsibilities Assist in managing and supervising customer service teams across multiple locations or channels, including call centers and online support platforms Lead efforts in cross-functional collaboration to enhance service quality and operational efficiency Utilize CRM (Customer Relationship Management) systems to track customer interactions, analyze data, and inform decision-making Coach and develop team members through regular feedback, training sessions, and performance evaluations Oversee client communication strategies to ensure clarity, professionalism, and responsiveness Support project management initiatives aimed at improving customer support processes and implementing new technologies Analyze service metrics to identify trends, resolve issues proactively, and drive continuous improvement Foster a customer-centric culture that emphasizes data-driven decision making and high-quality service standards Experience Candidates should have a minimum of three years of experience managing teams within a customer support or call center environment. Prior experience with customer service management systems such as CRM platforms is essential. Demonstrated leadership capabilities include supervising teams, coaching staff, and managing cross-functional projects. Strong analytical skills are required to interpret performance data effectively. Proficiency in Microsoft Office applications is necessary for reporting and communication purposes. Multilingual abilities are considered an asset for engaging with diverse client bases. Excellent communication skills in English are mandatory for clear client interaction and team coordination. Experience in negotiation and sales strategies will be advantageous in enhancing client relationships and service outcomes. If you are an energetic leader committed to delivering outstanding customer experiences through effective management and innovative solutions, we invite you to apply today to join our dedicated team as an Assistant Customer Service Manager.