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SU
Simpson Unlimited, Inc.
Service Coordinator
Career Insights for Customer Service Manager (General)
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Scorecard
Based on Virginia data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$76,095 / year median in Virginia
-0% projected decline
Job Description
Job Summary We are seeking a dynamic and highly organized Service Coordinator to join our team! In this pivotal role, you will serve as the central point of contact for clients, team members, and external partners, ensuring seamless communication and efficient management of service operations. Your energetic approach and attention to detail will drive customer satisfaction, optimize business processes, and support the growth of our organization. This position offers an exciting opportunity to develop your skills in customer service, business development management, and technical proficiency while contributing to a collaborative team environment. Duties Coordinate daily service activities by managing schedules, appointments, and client communications with enthusiasm and precision Answer incoming phone calls promptly, professionally, and courteously, directing inquiries to the appropriate departments or team members Maintain accurate records using Microsoft Word and Excel for data analysis, reporting, and tracking service performance metrics Support business development efforts by assisting with client outreach, research on potential markets, and managing client communication channels Oversee full cycle recruiting processes to attract top talent for service teams and manage onboarding procedures effectively Collaborate with team leaders to manage business operations teams, ensuring smooth workflow and adherence to company standards Conduct financial analysis related to service projects, including budgeting, invoicing, and expense tracking using accounting and finance experience Experience Proven experience in customer service or client communication roles with a focus on technical or service-oriented environments Demonstrated ability in managing business operations teams or supporting sales initiatives through effective coordination and communication skills Strong proficiency in Microsoft Word and Excel data analysis tools for reporting and decision-making purposes Background in finance or accounting with experience in financial analysis or budget management preferred Experience in full cycle recruiting or managing business development projects is advantageous Excellent phone answering skills combined with professional phone reception capabilities Ability to lead team efforts effectively while maintaining a positive attitude and proactive approach Join us as a Service Coordinator if you're passionate about delivering exceptional customer experiences while supporting operational excellence! Your energy, organizational skills, and technical proficiency will help propel our organization forward. We're committed to fostering an inclusive environment where your talents can thrive!